Robert Half Technology Help Desk Analyst I in Eden Prairie, Minnesota
Sales Support for their Data Recovery Business
They've had success with people who have worked in entry level desktop support / help desk Duties:
Will perform inside sales with emphasis on administrative tasks
For companies that have licenses to their software products, you will reach out to those that are close to expiration. Call at intervals such as 3 months before expiration, 2 months before, 1 month…etc. Ask them to renew licenses. Ask additional questions such as 'has your office grown in the past year?" to see if additional licenses are needed. If so, pass it to a sales engineer for the full sales cycle.
Must be proficient in SalesForce, as will be documenting client interactions within SalesForce. They also have a plug in that allows them to easily document emails.
Will send outbound emails and make outbound phone calls to service partners for maintenance renewals (renew the software license).
Must have a technical aptitude or at least be interested in learning more technically, as they will be talking to clients about their products
During an interview, they'll dive into that thirst for knowledge by asking "Do you have a laptop of your own? Tell me about your laptop" Answers including technical specs such as it as 8GM of RAM, a 250 GB hard drive….etc will show that they are technical.
With more than 100 locations worldwide, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Through our alliances with industry-leading organizations such as HDI® and the Microsoft® Partner program, we have access to client companies that other staffing firms don't. In addition to our free job search services, we provide our candidates with access to free online technical training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
Contact your local Robert Half Technology office at 888.674.2094 or visit roberthalf.com/technology to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
Req ID: 02300-0008849577
Functional Role: Help Desk/Tech Support I
City: Eden Prairie
Postal Code: 55347
Compensation: $15.20 to $17.60 per hour