Gerber Collision & Glass Customer Care Representative in Elmhurst, Illinois

Customer Care Representative

SUMMARY: The Customer Care Representative is responsible for identifying and responding to reviews customers provide via Gerber’s website and other online platforms including Yelp, Google and Facebook.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Reporting to Customer Care Manager, this position is responsible for monitoring customer feedback and reviews. While, helping to help build a strong online reputation in customer care.

In addition, responsibilities will include working with General Managers and locations to ensure prompt response to customer feedback, with the goal to create “Promoters” of Gerber Collision & Glass.

Following up on negative reviews and feedback to achieve a resolution for unsatisfied customers, will help support the company’s mission to “WOW Every Customer and Be the Best”.

Assist with completion of insurance company registration and online profiles.

Assist with insurance client reporting as needed.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, training certification and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum 2 years experience in Customer Service or a problem resolution role

Strong organizational skills, including the ability to multi-task, manage time effectively and set priorities

Strong interpersonal skills, up beat, eager to learn

Very flexible and adaptable, based on changing needs of the organization

Detail orientated and accurate

Willingness to meet timelines

Excellent written and oral communication skills

Ability to be proactive and predict outcomes

Approach problems from a creative problem solving perspective and recommend solutions

WOWing the customer mindset

EDUCATION and/or EXPERIENCE:

High School Diploma is required

Minimum two years experience in a customer service role

Requisition ID: 2017-2591

External Company Name: Gerber Collision & Glass

External Company URL: www.gerbercollision.com