Mediware Technical Support Analyst in Essex Junction, Vermont

Job Description:

Are you interested in changing the world of healthcare and human services? Do you want to work with innovative web and mobile software applications with great impact on society? Do you want to be amazed, inspired and proud of your job every day?

Mediware Information Systems, Inc. is a fast growing Top 100 Healthcare Software company. We design and build products that are inspiring and make a real impact in people’s lives.

In this role, the MediwareTechnical Support Analyst -* Customer Care* will be responsible for ensuring Mediware’s customers receive the care, training, and software support they need to effectively utilize a wide-range of software products. The Technical Support Analyst uses advanced product knowledge toinvestigate/resolve a wide variety of issues and customer requests that will include gathering information, setting expectations, and working with other internal departments to ultimately resolve each issue to the customer’s satisfaction. Additionally, the Technical Support Analyst will be expected to fully document each customer interaction within the ticketing system and will route, maintain, and track outstanding support requests and provide thorough follow-up. This role is accountable for providing outstanding customer service and successful resolution of all customer requests.

Job Qualifications:

We're looking for talented individuals who want to use their skills to build a strong, technology-driven company. We offer competitive salaries, great benefits, and a casual and fun environment that encourages quality, creativity and excellence. Enjoy all we have to offer. We invite you to join us. Apply today!

Job Qualifications:

  • Bachelor Degree preferred

  • A minimum of 3 years of experience in a customer support role, handling inbound telephone calls and direct customer interaction for a software company or in an IT support role.

  • Strong technical aptitude with preference given to those with strong Microsoft Windows and SQL Server Database skills

  • Experience with NetSuite a plus.

  • Excellent verbal and written communication skills including grammar and voice quality.

  • Customer service knowledge with problem resolution skills

  • Accuracy and attention to detail required

  • Ability to work under pressure accomplishing multiple tasks simultaneously

  • Ability to work independently and as a team player

  • Positive attitude, enthusiasm, professionalism and a high level of integrity and ethics.

  • Excellent troubleshooting, listening and problem-solving skills

  • Able to work in a fast paced deadline oriented environment

  • Customer focused

  • Works well in a team environment

  • Must be able to work a flexible work schedule, with some holidays and overtime required

*Mediware provides equal employment opportunities to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. *

Job Title: Technical Support Analyst

Location: Essex Junction, VT

Full/Part Time: Full

Req: 16-813

Department: Client Services