NJ Employer Supervisor Collections in Fairfield, New Jersey

JOB DESCRIPTION/RESPONSIBILITES * Manage collection requirements for a multi-million dollar portfolio of National Accounts. * Provide ongoing customer service to the account contacts with reports, handle service requests and data submission of invoices for monthly payment. * Generate monthly status reports of aging and payments for National Accounts to Manager, Credit & Collections & Director of Credit. * Interaction with Sales, Cash Application & Billing Dept. s in order to resolve customer discrepancy claims or nonpayment issues. * Coverage for other Collection Reps that handle National Accounts when absent or on vacation. * Process credit card transactions, adjustments, write offs, refunds, legal files. * Coordinate with Cash Application for true-up approval of daily cash receipts. * Supervises team of collectors to ensure staff is meeting collection goals by complying with company standards & performing required job responsibilities. * Create spreadsheet reports for various departmental processes & handle special project assignments designated by Manager, Credit & Collections or Director of Credit. * Assist Manager, Credit & Collections and Director of Credit in creating & applying processes & procedures for department. Act as back-up when management is absent. * Work with staff to address matters of concern with customers and internal personnel as well as discuss problematic departmental situations & requests with management. * Coordinate activities of workers in collecting overdue payments for agencies and/or advertisers in various markets/regions. * Review delinquent accounts with staff to determine which customers must be contacted for escalated collection efforts. * Make pre-legal calls to customers & send required legal form letters for use in collection attempts to assist staff as well as authorize or refer accounts to Manager for legal action against debtors. Prepare documents as required for third party placement. * Assist staff with collection matters in difficult cases to negotiate payment with customers or discuss options for approving settlement & payment plan options to resolve debt. * Coordinate & confer with Manager, Credit & Collections on a weekly basis to review accounts with staff and develop action plans for resolving critical collection matters. * Supervise and coordinate activities of clerical workers in related activities. * Train newly hired Collection Reps in job aspects & procedures for essential functioning of their position. * Conduct ongoing training for the Collection Reps to ensure employees are knowledgeable in processes and procedures. * Act as liaison with Office Manager regarding handling of department office supplies, administrative functions and other needs when necessary. * Attend monthly industry credit meetings and business related functions for enhanced knowledge of job performance. QUALIFICATIONS/REQUIREMENTS: * High school diploma or equivalent is required - some college or college degree is preferred. * Successful experience working for three to five years in collections with past experience in a supervisory role preferred. * Strong comprehension of collection techniques and metrics. * Ability to motivate others in a results-oriented team environment. * Effective prioritization of work & ability to multi task. * Excellent verbal & written skills. * Proficiency in Microsoft applications especially Excel. * Ability to work independently as well as part of a team. * Have training skills for instructing team members in new technical & business concepts.TO ALL RECRUITMENT AGENCIES: OUTFRONT MEDIA LLC DOES NOT ACCEPT AGENCY AND UNSOLICITED RESUMES. PLEASE DO NOT FORWARD RESUMES TO OUR OUTFRONT MEDIA EMPLOYEES OR ANY OTHER COMPANY LOCATION. OUTFRONT Media is not responsible for any fees r lated to unsolicited resumes. OUTF