WVU Research Corporation Survey Specialist in Fairmont, West Virginia
Description Purpose The purpose of this position is to develop and maintain connections with current and former foster youth in order to perform administration of the National Youth in Transition Database (NYTD) Survey to foster and former foster care youth ages 17-21.
This position provides program, as well as direct internal and external client support services. Responds to inquiries and independently resolves matters of low to moderate complexity. Responsibilities require some judgment, resourcefulness, and originality, but diverse guides and precedents are usually available to apply or adapt to the circumstances. Work effort has considerable impact on client services, program and project image, with potential legal liabilities.
Duties & Responsibilities Responsibilities are functional in nature, and performed under general supervision. Specific tasks include, but are not limited to: 1) Responsible for documenting and responding to all client referrals of foster youth 16 ¾ and older and collecting and maintaining connection information. 2) Develop and maintain client information to be uploaded into the DHHR FACTS system. 3) Maintain standards of confidentiality related to youth information. 4) Initiate contact with youth before 17th birthday to establish connection, and to provide information related to the NYTD survey. 5) Maintain contact with clients at least quarterly, utilizing face to face meetings, telephone, social media, letters, and other means of communication. 6) Provide information and referral to services and supports as requested. 7) Maintain a working knowledge of services available to youth and where to connect youth to those services. 8) Administer the NYTD Survey to youth at 17, 19, and 21 in accordance with federal guidelines that prescribe baseline, cohorts, and administration times. 9) Disseminate information and incentives to youth for participation in the NYTD Survey. 10) Disseminate information to DHHR workers, court officials, and others regarding NYTD Survey, as necessary. 11) Collaborate with MODIFY staff and Program Manager to recruit and refer youth to West Virginia Foster Advocacy Movement initiative. 12) Maintains filing – reports, correspondence and various forms. Duplicates, collates, and binds letters, reports, memorandum, and other documents by operating a photocopy machine, stapler, folding machine or binding machine. Sets up and types tables, charts, and graphs from written form to final form. 13) Answers routine correspondence or refers to appropriate faculty or staff member for response/assistance. Provides direct assistance in the routing of phone calls, memorandums and other correspondence to the appropriate staff for the necessary response or action. 14) Coordinates and prepares materials for mass mailing by collating information, addressing/stuffing envelopes, and sorting per postal guidelines. 15) Coordinates with off-site secretarial support. 16) Coordinates travel arrangements and reservations, utilizing both State and WVU Research Corporation regulations/forms to ensure compliance to internal CED travel policies, as well as, all State, WVU and Federal travel policies and procedures. 17) Assists supervisor, faculty and staff with special projects as instructed.
Supervisory/Lead Role Position reports to the Program Manager of the Chafee/MODIFY Program. Normally receives minimal instructions on routine work, and general instructions on new assignments. Supervision of others is not required; however, sharing of knowledge with others and team participation is expected in the role. Program, project or activity lead responsibilities will occur or be assigned in this position. The occurrence of errors can be embarrassing to the CED and may affect the Center’s relationship with outside state and federal agencies and private sector businesses.
Physical Demands Activities are predominantly non-manual though some responsibilities require the occasional lifting of 25lbs. The incumbent must be able to effectively hear and communicate with others. Close visual acuity, the ability to adjust focus, identify and distinguish colors, peripheral vision and depth perception are required in the job. Operates fax machine, PCs and other office equipment.
Work Environment Works in standard office atmosphere with shared space and equipment. Moderate noise levels are experienced in the office area where the position is located. Incumbent is responsible to know and comply with all safety procedures.
Requirements Requisite Qualifications Education and/or Experience 1) Associate’s degree, or equivalent, from two-year college, or technical school; And 2) 3 – 5 years of administrative-related experience, and social services experience or training; Or 3) An equivalent combination of education and experience.
Skills, Knowledge, Abilities 1) Knowledge of foster care system. 2) Ability to organize large amounts of information. 3) Ability to communicate verbally and non-verbally with adolescents who have experienced trauma and to develop professional, supportive, compassionate relationships with them. 4) Thorough/demonstrated knowledge of correct English, grammar, spelling, punctuation, sentence structure and mathematical calculations. 5) Must be proficient in the use of PC and related software programs, including databases and spreadsheets. 6) Strong oral and writing skills with emphasized attention to detail and accuracy. 7) Thorough knowledge of office methods, procedures, practices and protocol. 8) Ability to rapidly learn all academic, administrative and organizational policies and procedures within the affected work area and to interpret and apply these policies to unique work situations. 9) Ability to independently identify appropriate applications of a wide variety of complex written policies and procedures in circumstances not clearly described by available guidelines. 10) Maintains skills in, or knowledge of, professional principles, legal and/or reporting requirements affecting area of responsibility. 11) Ability to read and comprehend simple instructions, short correspondence, and memos. 12) Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. 13) Ability to compute rate, ratio and percent and to draw and interpret bar graphs. 14) Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 15) Ability to deal with problems involving several concrete variables in standardized situations.
Behavioral Competencies 1) Internal & External Customer Service – Manages difficult or emotional matters with objectivity and openness; responds promptly to needs and requests for service and assistance; meets commitments and dates, notifies others if change occurs; provides, solicits and applies feedback; and builds goodwill through balanced contributions, positive approach, respect and support of others. 2) Communications – Demonstrates active listening skills, participates in meetings, listens and gets clarification, is responsive and speaks clearly and persuasively in positive and negative situations. Writes and edits clearly and informatively, varies style to meet needs, presents numerical data effectively, and able to read and interpret written information. Displays positive, encouraging interactions with youth, DHHR staff, and court professionals. 3) Self- Management – Responds to management direction; resourcefully adapts to changes in work environment and circumstances; responds well under pressure and manages competing demands; takes calculated risks, asks for and offers help when needed; exercise discretion and sound judgment; is tactful and responsible for own actions. Adheres to work schedule and complies with leave management responsibilities. 4) Technical skills – Strives to continuously build knowledge and skills; pursues training and development opportunities; assess strengths, weaknesses, and shares expertise with others. 5) Problem solving – Gathers and analyzes information, identifies problems, develops alternatives, uses reason even when dealing with emotional topics and works well independently and in groups and resolves matters timely. 6) Organizational Support – Aligns work and develops strategies to meet organizational goals; seeks to improve and promote quality; demonstrates accuracy and thoroughness; and upholds organizational expectations and values.
Preferred Qualifications & Credentials Education and/or Experience 1) Experience working with older adolescents/young adults in either a volunteer or professional capacity. 2) Knowledge of community social services and resources available in West Virginia.
Requisition Number: 16-0109
Post Date: 8/12/2016
Title: Survey Specialist
Position Type: Full Time
Work Hours: 40 hpw