Kforce Customer Care Operator (Fri-Mon, 2p-10:30p) in Falls Church, Virginia

Kforce has a client that is seeking a Customer Care Operator in Falls Church, VA. This shift is Friday-Monday from 2pm - 10:30pm.Duties Include:

  • Responsible for processing all contacts received through the client's in-house system or any phones in the operations center

  • Obtaining and recording all pertinent request information

  • Initiating data update requests whenever incorrect customer or system data is discovered

  • Processing temporary "special admit" clearances for clients and their guests as requested and approved

  • Communicating and working with other departments to resolve client issues

  • Keeping all operation center areas and the designated work stations clean and properly maintained

  • Interacting with technical personnel

  • Maintaining a positive attitude and displaying professionalism always

  • High School diploma/GED; advanced education/Associate degree preferred

  • Prior customer service and/or security experience (1 years of experience in customer service or related fields)

  • NTX and Alarmist qualified a plus

  • Multilingual a plus

  • Excellent customer service skills and phone demeanor

  • Excellent written and oral communication skills

  • Basic and routine troubleshooting capability - some data analysis may be required

  • Ability to perform detailed work, interpret data, and apply knowledge and/or skills within a time-sensitive call center environment

  • Ability to interface and communicate with customers and co-workers in a clear and professional manner

  • Excellent organizational skills and multi-tasking capability

  • Ability to work well under pressure

  • Good typing skills and ability to operate a standard computer terminal and keyboard

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:15.00Maximum Compensation:15.00