Veterans Affairs, Veterans Health Administration Medical Support Assistant - Open Continuous Announcement in Fort Wayne, Indiana

Veterans Affairs, Veterans Health Administration
Few vacancies in the following locations:
  • Fort Wayne, IN
  • Goshen, IN
  • Marion, IN
  • Muncie, IN
  • Peru, IN More Locations (1)
Work Schedule is Full Time - Excepted Service Permanent

Opened Wednesday 6/15/2016 (130 day(s) ago)

** Closes Saturday 12/31/2016 (69 day(s) away)

Job Overview

Vacancy Identification Number (VIN): 1722265

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.

This is an open continuous announcement. Qualified applicants may be referred as early as Wednesday, June 15, 2016 and thereafter as vacancies become available. This announcement covers multiple areas within the VA Northern Indiana Health Care System.

VA Northern Indiana Health Care System (VANIHCS) is larger than just a single facility. It is a fully-integrated medical care facility with dual campuses in Fort Wayne and Marion and Community Based Outpatient Clinics (CBOCs), in Goshen, South Bend, Peru and Muncie, Indiana and combined VA mission. The combined mission of the VANIHCS means military retirees, and eligible veterans receive health care at these facilities.

For additional information about VA Northern Indiana Health Care System, Fort Wayne and Marion, Indiana please visit the following links:

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to**

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.


These duties are not inclusive of all duties of the position. This is an Open and Continuous posting for Medical Support Assistant (MSA) position. The MSA works collaboratively under an interdisciplinary coordinated care delivery model (i.e., with a patient aligned care team (PACT), or within another specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The MSA coordinates with the patient care team to review clinic utilization by using various reports (such as the Clinic Utilization Statistical Summary) to ensure that the clinic set-up is closely monitored to effectively support the needs of the clinic and to make any necessary adjustments. He/she develops and maintains effective and efficient communication with the patient, with the interdisciplinary team, with VA medical centers, and with other agencies. For example, the MSA assists with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities; facilitates/processes secure messaging with the patient and with the team; notifies patients of normal lab results; and develops and manages a tracking system for follow-up care such as consults, tests, etc.

This announcement covers multiple areas within VA Northern Indiana Health Care System. Eligible applicants will be referred based on answers to the Occupational Questionnaire (Medical Service and Location)

The specific medical services include:

  • Medical Service
  • Mental Health Service
  • Social Work Service
  • Psychology Service
  • Nutrition & Food Service
  • Prosthetic Service
  • Ambulatory Care Admin Service

Work Schedule: Various tour including some evenings and Saturday rotation.

Functional Statement Title#: Medical Support Assistant

Service Line: Various

Relocation Expenses: Relocation expenses/incentives are not authorized for this position.

Travel Required
  • Not Required
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • Must pass pre-employment examination
  • Must be proficient in written and spoken English
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required
  • Selective Service Registration is required for males born after 12/31/1959.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: Saturday, December 31, 2016


*Basic Requirements: *

U.S. citizenship: Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

Experience and Education: 1. Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR

  1. Education. One year above high school; OR

  2. Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.


*Part-Time Experience: *Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.


GS-5 (Full Performance Level):

*Experience or Education: *One year of experience equivalent to the next lower grade level (GS-04) OR 4 years of education above high school. Candidates application/resume will be rated against the following Knowledge, Skills, and Abilities (KSAs):

  1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

  2. Knowledge of basic medical terminology.

  3. Ability to make appointments in a clinical setting.

  4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

  5. Ability to communicate effectively and professionally with employees at varying grade levels.

  6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.Preferred Experience:

Knowledge of Current MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirements may be paid/non-paid employment as a MSA.

*Quality of Experience. *Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of a significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent a 25% of the time.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Grade Determinations:A Professional Standards Board (PSB) (a peer-review group) will review the selected candidate's education and experience and recommend the appointment, the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate. For internal selectees being promoted, the board will determine grade and HR will determine step in accordance with policy.

References:Candidates must meet all the requirements identified in the VA Handbook 5005/53, Part II, Appendix G-45, Medical Support Assistant, GS-679 Qualification Standards.* *This can be found in the local Human Resources Office.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements: The majority of work is performed in an office setting, primarily while seated. The position requires some standing, ambulation, bending, and carrying of items such as training manuals. The MSA is required to sit for long periods of time at a computer terminal typing data while having face to face contact with Veterans and answering the telephone. In addition, there can be increased stress due to the intensity of a patient/customer complaint or concern.

Security Clearance

Public Trust - Background Investigation

Additional Information
What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJobs Resource Center.


VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

Other Information

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

Salary Range: $32,318.00 to $42,222.00 / Per Year

Series & Grade: GS-0679-05/05

Promotion Potential: 5

Supervisory Status: No

Who May Apply: U.S. Citizens and permanent Federal employees of other Agencies

Control Number: 441314600

Job Announcement Number: 610-16-RWS-1722265-BU