ATTORNEY GENERAL OF TEXAS Child Support Technician II (17-0777) in FORT WORTH, Texas
GENERAL DESCRIPTION Performs routine to complex case initiation, docket coordination, legal support, or other Child Support Program technical support and assistance work. Child Support Technician may serve as Team Lead and assist in training others. Provides a high level of customer service at all times. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work and make a positive difference in the lives of all Texans. ESSENTIAL JOB FUNCTIONS Prepares cases for court, which may include filing pleadings, setting cases on docket, monitoring service, and attending court as needed. Coordinates, schedules, and monitors paternity tests; processes and distributes test results Enters, retrieves and updates child support case information on TXCSES May serve as a Notary Public Monitors TXCSES and other computer databases to identify new or updated locate information Verifies locate and employment information using all available sources Prepares routine or periodic reports Scan and index documents Review and maintain child support virtual files for accuracy in the Enterprise Content management (ECM) repository Performs related work as assigned Maintains relevant knowledge necessary to perform essential job functions Attends work regularly in compliance with agreed-upon work schedule Ensures security and confidentiality of sensitive and/or protected information Complies with all agency policies and procedures, including those pertaining to ethics and integrity MINIMUM QUALIFICATIONS Education: Graduation from high school or equivalent Education: Completion of two years (sixty credit hours) from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: Child Support Program, complex clerical, secretarial Skill in using a computer for word processing and data entry/retrieval Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 5% Ability to type 30 words per minute (typing test is required at time of interview) PREFERRED QUALIFICATIONS Skills: Proper use of punctuation, sentence structure, grammar and spelling Other Language: Ability to proficiently read, write, and speak Spanish TO APPLY All applications for employment with the Office of the Attorney General must be submitted electronically through www.WorkInTexas.com. A State of Texas application in WorkInTexas (WIT) must be completed to be considered. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. WIT JOB MATCH: Occupational Category: Protective Services; Occupation: Criminal Investigators and Special Agents; Industry: Public Administration.