AAA Northeast Call Center Representative Job Opening in Garden City, New York
Do you like helping others? This is a great opportunity to start in a rewarding career in our Road Service Call Center! We are now hiring in preparation for Winter and have many temporary positions with an opportunity to transition to regular within two - three months.
AAA Northeast is one of the largest and most innovative membership organizations in North America. It is a multi-business organization comprising more than 60 locations in a six-state area. We provide valuable roadside service to our 5.1 million members, as well as many specialized services such as Financial Services & Loans, Insurance, Travel, Discounts, Auto Glass, and Driver Training. AAA is a key advocate for issues impacting the traveling public, such as highway safety, road maintenance and related legislation. We have a unique organizational model and many of our businesses are the largest and most sought after in their industries. AAA Northeast employees help and serve as a way of life. Through a 100-year legacy of service stewardship, our employees make valuable contributions to our workplace and the community that surrounds us. In order to continue our mission, our organization is expanding and we need talented people to work alongside us in creating our next 100 years.
Receives road service calls from members and prospective members; gathers required information in order to provide timely service, while providing members with Five Diamond Customer Service at all times.
Ensures member's calls are dispatched promptly by adhering to department standards.
Provides information to members on road service policies and procedures and explains the benefits of AAA membership to prospective members and sells primary and associate memberships as appropriate.
Ensures that the member is aware of costs associated with all services provided. When appropriate advises the member of other AAA products and services such as mobile battery replacement and windshield repair.
Takes action to deal with member's emotional state (e.g., calming down an angry member, providing reassurance to an anxious member, etc.), simultaneously gathering information necessary to dispatch service.
QUALIFICATIONS: Excellent customer service and interpersonal skills.
Ability to listen actively and interpret information. Excellent oral communication and telephone skills.
Ability to make decisions and solve problems.
Schedule: Various shifts available for a temporary to regular assignment. Schedules and times vary.
Requisition Number: 16-1696
Title: Call Center Representative Job Opening
City: Garden City
Type of Position: Temporary