FedEx Office Transportation Ops Manager in Glendale Heights, Illinois

Transportation Ops Manager

Locations:Glendale Heights, Illinois

Supply Chain & Logistics


Job Description

Requisition ID: 26086-227761

Job Number: 1918111BR

Employment Type: Regular Full-Time

Job Category: Supply Chain & Logistics

Shift: Daytime

Region: 058 : OPS-Transportation Central

Address Line 1: 115 W Lake Dr.

Address Line 2: Ste 100

City: Glendale Heights

State: Illinois

Zip Code: 60139

Position Summary

The Transportation Operations Manager is responsible for direct supervision of pick-up and delivery in the assigned market, which will include both external customer and internal FXO deliveries. This position supervises a team of couriers who are responsible for deliveries in the assigned market and ensures that couriers follow all standard operating procedures and that customer experience objectives are consistently met. This position also supervises the SameDayCity (SDC) Quality Specialist who is responsible for ensuring that SDC couriers receive proper training, that all equipment is operating properly, and performs routine audits and ride-alongs to ensure that couriers are following proper procedures. The Transportation Operations Manager works closely with the National Dispatch Center and other Quality teams in order to improve on-time performance, safety, and customer experience in the assigned market. The Transportation Operations Manager also acts as the champion to implement programs and process changes in the field.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Lead and manage a team by training, developing and coaching team members on a consistent basis

  • Hire team members and monitor new hire orientation procedures

  • Train team members on all aspects of job duties as well as FedEx Office Standard Operating Procedures and FedEx Office policies and procedures

  • Ensure compliance with FedEx Office Standard Operating Procedures and all FedEx Office policies and procedures for all team members

  • Evaluate the efficiency and productivity of team members based on established performance standards and objectives, including conducting regular Operations Reviews and Performance Appraisals

  • Ensure that all team members provide a positive customer experience

  • Coach, counsel, discipline and/or terminate team members when performance issues or violations of FedEx Office Standard Operating Procedures and/or FedEx Office policies and procedures occur

  • Responsible for on-time performance in local market. Requires monitoring and coaching of couriers to ensure local operations meet FedEx Office standards

  • Promote a culture of safety through training, coaching and counseling regarding negative safety behaviors, reinforcement of positive safety behaviors, and through leading by example for all team members

  • Act as liaison with National Dispatch Center for all courier-related communications and issuesWork closely with Sales team to enhance customer experience, improve customer understanding of the SDC offering, and help implement customized operations as needed

  • Coordinate with appropriate agencies and FSO departments to handle accidents and maintenance issues

  • Coordinate equipment replacement and maintenance of handheld device in conjunction with National Dispatch Center support personnel

  • Ensure couriers have appropriate external badges and security access

  • Monitor money-back guarantee activity and performance investigations as required

  • All other duties as assigned or required

Minimum Qualifications and Requirements

  • Bachelor’s Degree or equivalent experience

  • 3+ years of prior supervisory experience; transportation experience preferred

  • Ability to comply with any specialized regulatory or licensing requirements, as determined by geographic location and/or work assignment; FedEx Office will communicate any specialized regulatory or licensing requirements during the hiring process

  • Ability to lead, direct and supervise team members in a remote, multi-location environment

  • Proficiency dealing with technology; experience utilizing software that runs on personal data devices is preferred

  • Advanced level of reading, writing and mathematical ability

  • Proficiency with Microsoft Office tools, including Word, PowerPoint, Outlook and Excel

  • All new hires must meet all FedEx Office minimum employment qualifications in effect at time of hiring

  • Current FedEx Office team members must meet hiring criteria for the position and transfer requirements as outlined in the FedEx Office Team Member Handbook

Essential Functions

  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or to meet other business necessities

  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members

  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

  • Ability to utilize simple mobile or personal data devices to effectively communicate with the centralized dispatcher (job-related training will be provided)

  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

  • Ability, on a consistent basis, to work independently to ensure that the essential functions of the position are performed satisfactorily and that the goals of the program are met

  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions

  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility

  • Applies Quality concepts presented at training during daily activities

  • Supports FedEx Office Quality initiatives

EEO Statement

FedEx Office is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, age, sex, gender, physical or mental disability, sexual orientation, gender identity, gender expression, ancestry, pregnancy, perceived pregnancy, medical condition, marital status, familial status, color, religion, uniformed service, veteran status, national origin, genetic information, or any other characteristic protected under local state or federal law.

We are committed to providing a safe and healthy environment for our Team Members and customers. All candidates offered employment are required to meet the FedEx Office employment qualifications applicable at the time of hiring, including a post offer drug screen which must be completed within 2 business days of any conditional offer of employment.

If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at