Rent A Center Customer Account Representative in GREAT FALLS, Montana

At Rent-A-Center, our business is centered on service and we’re passionate about what we do. Our environment is fast-paced and offers ample opportunity to grow and develop, with top-performers entered into training programs to accelerate advancement to management.

As a Customer Account Representative, you would be responsible for:

  • Maintain accurate records of customer account activity, to include current and past due accounts

  • Review past due accounts and communicate in person and via phone with the customers to promote timely payments

  • Collect customer payments on a timely basis and meet daily/weekly collection standards

  • Complete customer service calls in a timely manner as assigned

  • Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise

  • Deliver merchandise to customer homes in Company provided vehicle as assigned

  • Install and set up merchandise, and instruct customers on proper use of merchandise

  • Pick-up merchandise from customer homes as assigned

  • Greet and assist customers on the sales floor

  • Obtain new rental orders on the sales floor and over the phone

  • Complete rental agreements as required

  • Prospect for new business by telemarketing and distributing print materials

  • Refurbish merchandise to like new condition

  • Keep showroom clean and organized, including vacuuming, dusting, and handling household cleaning materials

  • Keep backroom and all store area neat, clean, and organized, including cleaning restrooms, and taking out trash

Our coworkers also enjoy a total rewards package that includes:

  • Industry-leading pay ranges for all positions

  • Sundays off

  • Paid sick/personal days

  • 10 days paid vacation after one year

  • Employee discount plan

  • Great benefits with 401 (k) and company match

  • Must be at least 19 years of age

  • High school diploma or GED

  • Friendly with great communication skills

  • Excellent customer service skills

  • Valid state driver’s license and good driving record

  • Must be able to lift and move (push/pull) heavy items and merchandise as needed

  • Typically works 38-40 hours a week depending on business needs

Title: Customer Account Representative


Requisition ID: 219447