Cone Health Patient Account Representative in Greensboro, North Carolina


Our Purpose Together, we create unsurpassed health care experiences. Our Intent We are the leader in delivering integrated, innovative health care. Our Values At Cone Health, we value and are accountable for:

  • Caring for Our Patients We provide exceptional quality, compassionate care and service in a safe, respectful environment.

  • Caring for Each Other We appreciate each other through honest communication and respect. We inspire ongoing learning, pride, passion and fun.

  • Caring for Our Communities We engage our communities with integrity and transparency. We embrace our responsibility to promote health and well-being.

    Education / Licensure / Certification

EDUCATION: Required: High School Diploma Preferred: Associates


EXPERIENCE: Required: Related medical business or front office experience.

KNOWLEDGE, SKILLS, AND ABILITIES: Required: Working knowlede of databases, spreadsheets and word processing software - Must have working knowledge of computer databases, spreadsheets and word processing software; be able to visualize the computer screen and interpret information on the screen. Data Entry- basic knowledge Medical Terminology Customer Service Skills Additional information on Knowledge, Skills, and Abilities: Required: 1. Ability to read, comprehend and demonstrate courteous and effective oral and written communication with patients, visitors, physicians, staff, and peers. 2. Demonstrate legible handwriting skills. 3. Ability to work independently. 4. Ability to count money and balance ledger sheet.

TESTING/COMPETENCY: Required: Data Entry

PHYSICAL REQUIREMENTS: Light Work: Exerting up to 20 pounds of force occasionally (up to 1/3 of the time), and/or; up to 10 pounds of force frequently (1/3 to 2/3 of the time), and/or; a negligible amount of force constantly (2/3 or more of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.

HEARING/VISION: Hear and differentiate low volume sounds in order to make judgments regarding actions needed Hear alarm bells, verbal conversations, telephone voices and normal volume sounds Close vision (clear vision at 20 inches or less) Depth perception (three-dimensional vision, ability to judge distances and spatial relationships) Color vision (ability to identify and distinguish colors)

CONDITIONS OF EMPLOYMENT * Annual flu shot * Annual TB test (if applicable to your job location) * Annual HLCs (Healthstream, formerly CBL)-Safety at Work and Corporate Compliance * Maintain licensure/certification/registry/listing (if applicable to your job)

Job Description

JOB SUMMARY The purpose of this position is to register patients seen in the Regional Cancer Center Medical Oncology Department, obtain demographic, insurance and financial related data, collect co-pays for various office visits, provide general assistance to the public and perform receptionist and other related clerical duties.

MAJOR WORK ACTIVITIES: Performs registration tasks. Efficiently, accurately and expeditiously enters and updates demographic and insurance data. Completes MXP (Medicare Secondary Payor) survey and online insurance verification. Collects and correctly posts co-pays in cash posting system, generating a receipt. Collects payments for prior dates of service and applies payment appropriately in cash posting system. Clears system edits and hold bills on a regular and timely basis. Completes other steps as required. 25 %

Obtains pre-certification on outpatient services. Obtains precertification for outpatient chemotherapy and injections administered at the Cancer Center daily. Maintains a two-day buffer on chemotherapy and injection schedules. Consistently alerts appropriate nurses, physicians and office manager of potential problems obtaining authorization for injections. 25 %

Greets patients and visitors in a prompt, courteous, cheerful and professional manner. Answers patient and visitor questions and gets appropriate department involved if necessary. Consistently checks with staff when wait appears excessiveand conveys appropriate information to patients and visitors. 15 %

Coordinates with Financial Counselors / Advocates to find financial assistance. Alerts Financial Counselors / Advocates to accounts that no longer have insurance, and make them aware of non-covered services. Works with Advocates to obtain proper insurance coverage information. 15 %

Documents proper authorization numbers and submits clinical information when necessary. Consistently submits necessary medical documentation to insurance carrier to obtain authorization. Obtains new authorization when initial authorization has expired. 10 %

Performs various administrative, secretarial and clerical support functions. Consistently and promptly greets patients via face-to-face and telephone, quickly identifying needs and providing accurate information. Receives and retrieves mail, correspondence, paperwork, faxes promptly. Consistently prioritizes and appropriately distributes information. Demonstrates advanced computer skills to effectively support departmental functions. 10 %

WORKING CONDITIONS: Occurs under one-third of the time: Exposure to bloodborne pathogens Hazardous waste and/or toxic/caustic chemicals Fumes or airborne particles Additional information on working conditions: Ability to reach, bend, stoop, etc. Ability to sit for extended periods of time.


Communication I will create and engage in conversations of possibility.

  • I will be open to innovation and creativity.

  • I will listen to understand.

  • I will bring ideas for solutions and be open to alternative ideas.

  • I will be open to constructive feedback.

  • I will not engage or listen to negativity or gossip.

  • I will be positive when speaking about Cone Health, my department, and my coworkers.

  • I will be approachable.

  • I will focus on behaviors, not the person, during conflict.

Accountability I will honor my word.

  • I will do what I say when I say I will. o I will “clean it up” when I can’t keep my word.

  • I will honor my work agreement.

  • I will be “on the court” instead of “in the stands.”

  • I will follow up in a timely manner on commitments and requests.

  • I will apologize when someone experiences less than excellent service. o I will take responsibility for my actions, decisions and performance.

  • I will protect patient safety (best practices: ex – hand hygiene).

Respect I will assume the best of intentions and embrace differences.

  • I will collaborate and seek other people’s input.

  • I will demonstrate courtesy, compassion, and respect with my tone of voice and body language.

  • I will speak positively about Cone Health – managing up coworkers, physicians, departments, patients and visitors.

  • I will ask the person directly involved when I don’t know.

  • I will include diverse skills, abilities, strengths, and backgrounds to create better outcomes.

  • I will care for myself while also respecting others.

Empowerment I will own it, solve it, and celebrate it!

  • I will offer solutions when problems are identified.

  • I will share my input for decisions by participating in forums such as shared governance, town halls, employee engagement survey, brown bag discussions, employee councils, staff meetings, or directly with my manager.

  • I will take charge and do the right thing at the right time.

  • I will make decisions keeping a balance of service, quality, and cost in mind.

  • I will demonstrate Cone Health values.

  • I will seek opportunities to celebrate and have fun.

  • I will recognize good work.

I have seen and reviewed the job description in its completed form and understand that I will be required to perform all functions listed if hired for this position. I recognize that, if hired, it is my responsibility to notify my manager as soon as possible if I am unable to perform any of the functions of my position for any reason. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Exceptional People Providing Exceptional Care!

Cone Health is a state of the art network of facilities providing patients access to the latest developments in medical care from their first moments of life through later years. Our network offers the most breakthrough treatments and technology available in healthcare today. As a teaching hospital, we offer employees the opportunity to become leaders in the industry and continued growth from their first day on.

Extraordinary patient care is about being “high-touch” as well as “high-tech”. Community service and superior patient care are the cornerstones of our organization, a philosophy that is demonstrated by each and every one of our valued team members. We are proud to be the largest private, not-for-profit employer of choice in the Piedmont, NC area community!

Cone Health is an equal opportunity employer. If you require assistance with our online job submission process, please contact our Talent Acquisition team at 866-266-3767 to request an accommodation. Additionally, Cone Health invites interested deaf and hard of hearing applicants to use Video Relay Service (VRS).

Requisition Number: c11146

Position Title: Patient Account Representative

Department: 35625-WLCH-CHCC-Admitting

Job Interest Category: Clerical/Administrative

Job Interest (specific): Admissions

Campus/Location: Cone Health Cancer Center

City: Greensboro

Work Schedule: 8 hour days Monday - Friday

Specific Work Schedule Detail: Monday - Friday

Hours per week: 40