Verizon Wireless Customer Service Representative - Call Center in Greenville, South Carolina
We are looking for individuals who have a knack for solving tough problems and focus on delivering exceptional customer service to join our team. You will need to:
Maintain accountability for 100% customer satisfaction in resolving customer issues about billing, products, services
Maintain a positive attitude when working with frustrated customers
Use multiple online resources/computer systems, and integrate information to solve customers’ problems
Adapt to changes at work (products, services, policies, etc)
Provide basic troubleshooting on service and equipment issues
Adhere to a structured schedule/shift
Follow dress-code expectations
Compensation and Benefit Package
Experienced employees can earn a salary and target bonus of 31,200k ($15.00 per hour) + 10% short term incentive
$8000 Tuition assistance (day one)
50% off Employee phone program services & 35% off accessories (up to 7 lines)
401k (day one) dollar for dollar match up to 6%
Annual Profit Sharing Opportunity, up to 3%
Benefits day one (medical, dental and vision)
Fun atmosphere (music playing, themes, contests, etc)
Cafeteria/Bistro and Fitness Center on site.
Full time positions only.
High School Diploma or GED
12 months of Customer Service related experience or an Associate’s Degree or higher
Passion for helping people
A desire to start your career with a company that's building the future of technology
Excellent over the phone customer service capability
Ability to multitask using several online resources and computer systems
Must be able to work nights, days, weekends, and holidays
Ongoing desire to learn and excel
Positive attitude and highly motivated
Passionate about technology and motivated to learn
Comfortable in a fast paced and dynamic environment
Exceptional relationship-building skills
Must have excellent communication skills, professionalism and poise
Must be very proficient in computer navigation, multi-tasking and working with several software programs at the same time
Your initial work schedule ("shift") will generally include nights and weekends. You must be available to work any day of the week.
Shift start times during the week will range between 8am-2pm. Shift start times on Saturday and Sunday will range between 8am-12noon.
Once your initial work schedule has been established, your shift start time and scheduled workdays will be consistent until the next "shift bid."
The call center conducts a "shift bid" process one time per year. Your individual schedule may change during the shift bid process based upon your tenure and individual performance. We also offer optional shift bids during the year.
Equal Employment Opportunity
We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.