Robert Half Technology Dispatch Coordinator in Greenville, South Carolina

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Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 04860-9500775093

Functional Role: Help Desk/Tech Support I

Country: USA

State: SC

City: Greenville

Postal Code: 29615

Compensation: DOE

Requirements: Position Summary: Receives all incoming service requests from customers via e-mail, phone, web-dispatch and fax. Once the service request is received, the request is verified to ensure all necessary information has been provided. If all information is accurate, request is entered into the internal system to generate an open service call ticket. Follow up with all parties involved on open requests. Responsibilities:

  • Process new customer service requests including routing to available technicians for ETA.

  • Enter essential information to create a service call ticket. Gather information from customer to determine type of call - billable or contract.

  • Provide support and updates to inquiries on open service calls to team members, end users, technicians, resellers, distributors or manufacturers.

  • Manage onsite phone queues for Dispatch lines, processes web dispatched tickets and manages onsite group dispatch email box with other team members.

  • Assists in aging calls to ensure customer delays are minimal, customers are kept informed of the progress and calls are being closed by techs in a timely manner.

  • Process automated service requests for one of our largest customers.

  • Follow up with technicians on updates for service calls performed daily.