Cox Enterprises Client Service Representative in Groton, Connecticut
DESCRIPTION DEALERTRACK, a Cox Automotive Brand, is currently looking for a CLIENT SERVICES REPRESENTATIVE with 2 YEARS EXPERIENCE to join our CLIENT SERVICES team in GROTON, CT. OUR TEAMS: Dealertrack's teams are comprised of versatile, hardworking, and creative thinkers with diverse skill sets who can adapt to the rapid changes in the automotive and technology industries. Our professionals are committed to changing the way people shop for and purchase vehicles through our connected digital software solutions. JOB SUMMARY: Our Client Service staff is comprised of friendly, courteous professionals who will help our clients with hardware and software issues from start to finish. They have a thorough knowledge of our products and are familiar with state-specific motor vehicle rules and regulations. YOUR ROLE: * Provide client support and technical resolution via email, phone and other electronic communications. * Troubleshoot and resolve all product-specific technical (hardware/software) problems. * Verify proper installation and configuration of software. * Answer policy and procedural questions. * Provide training to clients in the use of system and applications. * Shift: Monday - Friday from 12:00 p.m. to 9:00 p.m. QUALIFICATIONS REQUIRED EXPERIENCE (MINIMUM): * Education: High School Diploma or Equivalent * Experience: 2 years * PC Hardware Troubleshooting * Software Troubleshooting * Problem Solving * Organizational Skills * Written Communication * Telephone Etiquette WHAT WE LOOK FOR (PREFERRED): * Strong communication skills * Excellent time management skills * Ability to read a customer * Strong interpersonal skills * Multi-tasker * Reliable and dependable ABOUT US: Dealertrack, a Cox Automotive Brand, is building a connected suite of software solutions and services to help automotive dealers thrive in today's digital retailing environment. From digital marketing to credit applications and financing, our integrated approach is making buying, selling and shopping for a car more efficient and enjoyable for everyone involved. WHY COX AUTOMOTIVE Cox Automotive, Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Manheim , Autotrader , Kelley Blue Book , Dealertrack , vAuto , Xtime , NextGear Capital and a host of other brands. The global company has nearly 30,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises.ORGANIZATION: Cox AutomotivePRIMARY LOCATION: US-CT-Groton-115 Poheganut DrEMPLOYEE STATUS: RegularJOB LEVEL: Individual ContributorSHIFT: Day JobTRAVEL: NoSCHEDULE: Full-timeUNPOSTING DATE: OngoingEmployer's Job# 178838Please visit job URL for more information about this opening and to view EOE statement.