HP Claims processor in Guadalajara, Mexico
As part of the FSS Integrated Business Solutions team you will act as a claims processor for claims submitted by HP Partners’ Sales Personnel and/or any participant of HP’s Marketing and Incentive promotions/programs launched in the US and EMEA regions mostly but not limited to. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Processes claims through HP FOCUS payables system and provides customer support in English via email or phone to participants contacting HP regarding their claims submissions and other inquires.
Audits and processes claims submissions following HP’s program/promotion guidelines
Provides customer support via email or phone to participants that inquire about their claims submissions.
Prepares Month End Close files to have payments properly accounted against HP General Ledger.
Ensures training documentation associated to processes assigned is up to date and it’s accurate.
Researches how to improve existing processes through FOCUS Solution Engineering team.
Solve minor process and system problems.
Moderate business acumen
Developing presentation skills; moderate PowerPoint skills.
Education and Experience Required
Associate degree or first level university degree with recommended focus in finance or computer sciences.
Typically 2+ years of experience in a related field.
Knowledge and Skills
Basic knowledge of financial systems and processes.
Strong oral and written communication skills in English.
Proficiency in Excel and Access
Intermediate analytical skills.
Basic understanding of accounting principles.
Ability to influence others
Strong leadership skills.
No shift premium (Mexico)
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