Citi CITIPHONE CARDS INBOUND in Gurgaon, India

  • Primary Location: India,Haryana,Gurgaon

  • Education: Bachelor's Degree

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17061222

Description

Role and Responsibilities:

Objectives:

Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided.

Core Responsibilities:

Ensure Customer service excellence by:

  • Displaying complete onus to the customers Query/problems

  • Delivering service with requisite Courtesy and Accuracy

  • Nil Defects (100% adherence to product & process)

  • Ensuring Nil Customer complaints

  • Ensuring excellent SLS scores

  • Escalating / Highlighting customer Problem Incidences

  • Adherence to Service and Sales Compliance

  • Cross Selling / upselling on set products (Assets & liabilities products)

  • Ensuring Process Efficiency by achieving set targets of Call Quality

Financial / Budgetary: NIL

Individual Contributor (IC) / Managerial : Individual Contributor

Key Deliverables:

  • Customer Satisfaction

  • Query Resolution

  • Cross Selling of Set Products

  • Percentage of Travel: No

  • Relocation: No

Qualifications

Qualifications

Education:

  • Graduate from a recognized University

Experience:

  • Minimum of 6months experience in Customer Service Industry

Skills:

  • Excellent Written & Oral Communication

  • Passions towards Service

  • Enthusiastic and Self Motivated

  • Ability to work in a dynamic environment

  • Good Comprehension Skills

  • Team player with a positive attitude

Other:

  • Knowledge about banking Industry will be an added advantage