Fairmont Concierge (Full-Time) in Hamilton, Bermuda

Primary Location

ConciergeAt Hamilton Princess & Beach Club, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests. As a member of our Front Office team your passion and engaging interpersonal skills will ensure an exceptional guest experience.

Summary of Responsibilities: Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, engaging and proactive guest service a supporting fellow Colleagues
  • Using your engaging and outgoing interpersonal skills, establish positive relationships with guests to increase brand and property loyalty
  • Proactively share information about the Hotel and its history and services in an informative and engaging manner

  • Maintain frequent communications with guests prior to arrival to ensure strong personal connections with the Hotel are established

  • Provide guests with information pertaining to island features such as shopping, dining, nightlife, and sightseeing and recreational activities etc

  • Assist with any plans or arrangements the guest intends to make during their stay

  • Work closely with other Hotel departments to plan special activities / personalized recognition for guests

  • Demonstrate awareness of groups, events and activities happening in the hotel and direct guests to functions within hotel as required

  • Ensure that the Concierge Desk, as well as the immediate public spaces are tidy and clean at all times

  • Demonstrate Fairmont core values in all interactions

  • Attends and regularly contributes to all shift briefing and department communication meetings

  • Follow and ensure compliance with all corporate, hotel, departmental and safety policies and procedures

  • Participate in hotel committees
  • Perform otherfunction related duties and projects as assigned
Employee Status


  • At least 2 years experience in a similar capacity or in a demanding guest facing role is required; experience in a luxury hotel environment is strongly preferred

  • Successful completion of the Bermuda Certified Tourism Ambassador (CTA) program is highly advantageous

  • Broad knowledge of Bermuda’s culture, history and tourism offerings is required

  • Demonstrate superior interpersonal skills and the ability to engage demanding clientele is required

  • Demonstrated ability to discern appropriate resolutions to ensure guest satisfaction is required

  • Work well under pressure in a fast paced environment with the proven ability to focus attention on guest needs, remaining calm and courteous at all times

  • Proven ability to work cohesively as part of a team in a multi-culturally diverse environment

  • Demonstrate excellent administrative, written and verbal communication skills

  • Proven ability to work cohesively as part of a team in a multi-culturally diverse environment

  • Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera, In-Touch, I-Concierge) and MS Office Suite is an asset

  • Strong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends and public holidays is required

*Physical Aspects of Position (include but are not limited to): *

  • Frequent standing and walking throughout shift

  • Occasional kneeling, pushing, pulling, lifting

  • Occasional ascending or descending ladders, stairs and ramps

  • Frequent standing and walking throughout shift

*Visa Requirements: *Only applicants who are Bermudian, Spouse of a Bermudian or hold a Permanent Resident's Certificate are eligible for this position.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location: Bermuda-Hamilton-The Fairmont Hamilton Princess

Employee Status: Regular

Job Level: Colleague

Schedule: Full-time

Shift: Rotating / Shift Work

Travel: No

Closing Date: 27.Jan.2017, 11:59:00 PM

Req ID: HAM00781