Fairmont Floor Supervisor (Full-Time) in Hamilton, Bermuda

Primary Location

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Housekeeping Manager

At Hamilton Princess & Beach Club, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests. As a member of our Housekeeping team your leadership skills and the values you model will inspire your team to ensure an exceptional in-room guest experience and to grow their careers with Fairmont.

Summary of Responsibilities:

Reporting to the Executive Housekeeper, responsibilities and essential job functions include, but are not limited to, the following:

  • Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues to ensure an exceptional guest experience

  • Supervise and coach team members’ performance towardachieving exceptional guest service

  • Audit work of Room Attendants and House Persons in assigned areas to remain consistent with Fairmont standards

  • Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned

  • Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained

Employee Status

Qualifications:

  • High school diploma required; Hospitality degree is an asset
  • At least 2 years housekeeping experience in a luxury hotel environment required
  • At least 1 year supervisory experience is preferred; basic training skills are required
  • Excellent communication and organizational skills

  • Ability to work well under pressure

  • Experience with Property Manager and Microsoft office suite of programmes an asset

Visa Requirements:Only Bermudians, Spouses of Bermudians and PRC holders need apply.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location: Bermuda-Hamilton-The Fairmont Hamilton Princess

Employee Status: Regular

Job Level: Management / Supervisory

Schedule: Full-time

Shift: Day Job

Closing Date: 27.Jan.2017, 11:59:00 PM

Req ID: HAM00797