Fairmont Head House Person in Hamilton, Bermuda

Primary Location
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Head House Person

At Fairmont Hotels & Resorts, an exceptional guest experience begins even before check-in and extends throughout every stay. As Head House Person, the leadership and organizational support you provide to your team will ensure our guest rooms are well equipped and welcoming – and our guests feel valued.

Hotel Overview: * *At Hamilton Princess & Beach Club, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests. As a member of our Housekeeping team your leadership and organizational support provided to the team will ensure our guest rooms are services to Fairmont Standard.

Summary of Responsibilities:

Reporting to the Assistant Executive Housekeeper and Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:* *

  • Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues

  • Supervise and coach team members’ performance toward achieving exceptional guest service

  • Ensure that dirty linen, garbage and recyclables from collected from guest rooms are removed in a timely manner and processed accordingly

  • Ensure cleanliness of guest corridors, rooms, balconies and other specific areas of the hotel as assigned

  • Ensure that all inventory in the Housekeeping closets is maintained at required levels

  • Ensure timely response to guests’ special requests for miscellaneous items (ie: cribs, cots, extra towels etc.)

  • Report any defects in guestrooms and surrounding areas to Royal Service and Housekeeping leadership in a timely manner

  • Ensure all House Person responsibilities and departmental standards are met

  • Follow departmental policies and procedures

  • Follow all safety and sanitation policies

  • Other duties as assigned

Employee Status


  • High school diploma required; a Hospitality degree is an asset
  • At least 2 years housekeeping experience in a luxury hotel environment is required
  • At least 1 year supervisory experience is preferred

  • Excellent communication and organizational skills

  • Must possess a strong work ethic and be able to work efficiently in a demanding, fast paced environment

  • Must be physically fit and have the ability to stand, lift, push and pull for long periods during shift

  • First Aid/CPR is an asset

  • Experience with Property Manager and Microsoft office an asset
  • Strong interpersonal and problem solving abilities

  • Must be flexible and able to work various shifts

*Physical Aspects of Position (include but are not limited to): *

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Frequent kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location: Bermuda-Hamilton-The Fairmont Hamilton Princess

Employee Status: Regular

Job Level: Management / Supervisory

Schedule: Full-time

Shift: Day Job

Travel: No

Closing Date: 27.Jan.2017, 11:59:00 PM

Req ID: HAM00740