Fairmont Senior Sales Manager - Group and Business Travel in Hamilton, Bermuda

Primary Location

Senior Sales Manager - Group and Business Travel

At Hamilton Princess & Beach Club, our approach to Human Resources begins with selecting the best candidates to join our global team of service professionals committed to turning moments into memories for our guests. As a member of our Sales team your passion, strong leadership skills and engaging interpersonal skills will ensure efficient and effective operation of the Department.

Summary of Responsibilities:

Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues

  • Demonstrate Fairmont core values in all interactions

  • Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee engagement results

  • Exceed sales goals in the following categories: personal sales calls; site inspections; room night bookings; group room rate; team Accelerate Goals

  • Conduct competitor market SWOT analysis; develop and implement a plan to increase Hotel market share
  • Develop and maintain account relationships to ensure long term business partnerships
  • Actively target and solicit new business within the assigned territory and follow up on leads in a timely and professional manner
  • Fully qualify each piece of business to understand the full potential of the booking and liaise and effectively communicate with all relevant departments to ensure that all group expectations are understood and exceeded
  • Assist in the development and implementation of a rewards campaign for frequent business travelers
  • Keep abreast of industry trends via all modalities (tradeshows, publications, industry electronic research tools)
  • Actively participate in all Fairmont Hotels & resorts territory sales events and trade shows, which may include activities from conception to hosting and client post-event follow up.
  • Assist in annual budget preparation, monthly forecasting as required; manage annual travel and entertainment budget to achieve maximum results without exceeding budget parameters
  • Develop and maintain close and effective working relationships with all supporting departments
  • Resolve guest concerns in a prompt and efficient manner, follow correct documentation procedures and ensure managers and relevant departments are notified in a timely manner
  • Adhere to all Fairmont Hotels & Resorts sales standards
  • Follow and ensure compliance with all corporate, hotel, departmental and safety policies and procedures
  • Participate in hotel committees
  • Performs other sales related duties and projects as assigned
Employee Status


  • A Degree in Business Management, Sales and/or equivalent experience is preferred
  • At least 5 years hotel leisure sales management experience in a luxury Hotel environment is required
  • At least 1 year of international experience in a luxury hotel environment is preferred
  • Demonstrated ability to consistently exceed sales targets
  • Strong Sales background with proven negotiation and business development skills, combined with an ability to close new business and manage complex relationships are essential
  • Demonstrated strong leadership skills and the ability to meet high levels of service excellence
  • Must be a highly motivated, charismatic individual with a positive attitude is required
  • Proven ability to work effectively in a demanding and fast paced environment
  • Proven ability to work cohesively as part of a team in a multi cultural, diverse environment
  • Proven ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to act independently and work with minimal supervision
  • Ability to create and to facilitate effective presentations
  • Demonstrated excellent written and oral communication skills are essential
  • Strong computer literacy with MS Office Suite of programmes is essential. Working knowledge Property Manager is strongly preferred
  • Ability to travel and work non-traditional hours (evenings, weekends, and public holidays) is required

APPLY TODAY:Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Primary Location: Bermuda-Hamilton-The Fairmont Hamilton Princess

Employee Status: Regular

Job Level: Management / Supervisory

Schedule: Full-time

Shift: Day Job

Closing Date: 27.Jan.2017, 11:59:00 PM

Req ID: HAM00825