American Express Customer Care Professional in Haryana, India
American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.
American Express for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”.
At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.
A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.
Come join us and realize your potential.
Job Description: * Ability To Comprehend & Respond To All Card Member Queries With Immediate Resolution (Real Time) To Ensure Customer Satisfaction * Deliver Extraordinary Customer Care by responding to questions concerning Card Member Accounts at Corporation level * Grow & nurture Customer Relationship on each & every call * Deliver on Employees, Customer & Shareholder Metrics As Per Goals & Business Requirement * Adherence To Quality & Compliance Guidelines * Ability to recognize tone & mood of customer through verbal communication * Adaptable & Customer Centric Approach To Situations To Deliver Superior Service * Personalisation/ Empathy In Communication
Qualifications: * Candidate should have been a part of a Voice process * Should possess excellent communication skills * Candidate with Corporate Card/Credit Card Servicing knowledge is preferred * Strong Interpersonal, Communication skills Accompanied By Quick Comprehension & Clear Articulation * Demonstrated Ability to Work Effectively Within A Team Environment * Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
Title: Customer Care Professional
Requisition ID: 17011651