JPMorgan Chase CCB - Bilingual Customer Service Team Leader - Heathrow, FL in Heathrow, Florida
CCB - Bilingual Customer Service Team Leader - Heathrow, FL
Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next−for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking service center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping employees assist customers to resolve their questions and concerns.
We have opportunities for Team Leaders in our Customer Service group.
Our Customer Service Organization provides exceptional customer service to our retail and credit card customers with a broad array of products and services.
Telephone Banking, Chase online and Chase mobile support for business and consumer customers with depository and loan products (checking and savings accounts, certificates of deposit), bill payment, stop payment, funds transfers, and alerts.
Card Services assists customers with activation, issuance, replacement and support of credit card products.
We are looking for individuals with a passion for managing a team and the following skills:
Develop and lead team of Specialists
Lead by example and coach on key behaviors to drive results
Responsible for performance management
Select and retain talent
Identify ways to support inclusion and diversity
Resolve employee and escalated customer problems and inquires
Operates with urgency and meet deadlines
Communicate both verbally and written
Ability to influence internal and external business partners
Problem Solving Skills
Ability to delegate tasks
Conflict resolution skills
Prioritize diverse workloads
Participates in execution of strategy
Specialized functional or technical knowledge that allows for independent thought and action on important department activities
Required to abide by all applicable regulatory and department practices and procedures
Drive risk and control initiatives
Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Office tools
Work schedules vary and could include a schedule that includes working in the evening and on the weekend
Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.
Minimum of two years of financial call center management experience required
Must be willing to work in an environment to positively influence results of a phone-based customer service team
Advanced proficiency in relationship based leadership, proven time management skills, with computer functions with MS office suite strongly preferred
High School Diploma or equivalent required, Bachelor’s Degree preferred
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
Job Call Center
Primary Location US-FL-Heathrow-550 Building / 55378
Organization CONSUMER & COMMUNITY BANKING
Job Type Standard
Shift Evening Job
Req ID: 170029938