JPMorgan Chase CCB - Bilingual Customer Service Team Leader - Heathrow, FL in Heathrow, Florida

CCB - Bilingual Customer Service Team Leader - Heathrow, FL

Description

Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next−for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking service center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping employees assist customers to resolve their questions and concerns.

We have opportunities for Team Leaders in our Customer Service group.

Our Customer Service Organization provides exceptional customer service to our retail and credit card customers with a broad array of products and services.

  • Telephone Banking, Chase online and Chase mobile support for business and consumer customers with depository and loan products (checking and savings accounts, certificates of deposit), bill payment, stop payment, funds transfers, and alerts.

  • Card Services assists customers with activation, issuance, replacement and support of credit card products.

We are looking for individuals with a passion for managing a team and the following skills:

Leadership Skills

  • Develop and lead team of Specialists

  • Lead by example and coach on key behaviors to drive results

  • Responsible for performance management

  • Select and retain talent

  • Identify ways to support inclusion and diversity

Customer Focus

  • Resolve employee and escalated customer problems and inquires

  • Operates with urgency and meet deadlines

Communication Skills

  • Communicate both verbally and written

  • Ability to influence internal and external business partners

  • Relationship management

Problem Solving Skills

  • Ability to delegate tasks

  • Conflict resolution skills

  • Prioritize diverse workloads

Analytical Skills

  • Participates in execution of strategy

  • Specialized functional or technical knowledge that allows for independent thought and action on important department activities

  • Required to abide by all applicable regulatory and department practices and procedures

  • Drive risk and control initiatives

Computer Skills:

  • Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools

  • Fluency in Windows Operating Systems and Microsoft Office tools

Work schedules vary and could include a schedule that includes working in the evening and on the weekend

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

Qualifications

  • Minimum of two years of financial call center management experience required

  • Must be willing to work in an environment to positively influence results of a phone-based customer service team

  • Advanced proficiency in relationship based leadership, proven time management skills, with computer functions with MS office suite strongly preferred

  • High School Diploma or equivalent required, Bachelor’s Degree preferred

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Job Call Center

Primary Location US-FL-Heathrow-550 Building / 55378

Organization CONSUMER & COMMUNITY BANKING

Schedule Full-time

Job Type Standard

Shift Evening Job

Travel No

Req ID: 170029938