Experian Systems Security Engineer I in Heredia, Costa Rica

Job Description - Systems Security Engineer I (162104)

Experian is an Equal Opportunity Employer

Systems Security Engineer I-Job Number:162104


This position is responsible for supporting Experian Internal clients using multiple security technologies including Web Access Firewalls (WAF), Anti-Virus, Web Proxy’s, etc. The engineer in this position will respond to client inquiries for support via telephone, email and internal ticketing systems. The engineer will gather requirements, test, plan, and implement security solutions. The engineer will also triage and resolve issues related to customer specific installations and configurations. They will add, update, and maintain customer related incidents in an incident tracking system. Speak clearly and effectively to customers on a regular basis. Work with various clients, and internal teams to ensure our clients’ needs are met.

Duties and Responsibilities · On-board and tune web based applications behind WAF’s · Apply proxy policies as needed to support the business · Monitor anti-virus status on a regular basis · Provide Level 1, 2 and Level 3 technical support to Experian clients · Resolve client incidents based on mutually agreed upon SLA, severity and priority · Meet or exceed SLA requirements of customers · Quickly reply to client specific queries regarding issues · Able to test and replicate issue with trace cause of the problem · Isolate client specific issues and server specific problems · Support, patch and upgrade various CRM and eCommerce applications · Participate in team meetings · Participate in client meetings to advise where necessary · Maintain Issue and Incident Knowledgebase · Provide client specific application training where necessary · Generate quarterly health reviews and advise clients · Understanding of the CRM - Customer Relations Management industry a plus


Education and/or Work Experience Requirements:

• At least 2 years of experience in information security

• Bachelor’s degree in Computer Science, related field or equivalent experience

• CISSP, CISM, or equivalent certification preferred

• Knowledge of providing guidance to a regulated company

• Knowledge of federal and state laws and regulations, and industry self-regulatory codes

• Knowledge of desktop and server security applications

• Self-Motivated, ability to engage with vendors to research and resolve security findings

• Knowledge of industry practices in assigned product area

• Project management and organizational skills

• Problem solving and analytical skills

• Communication skills in working with regulators to responding to regulatory requests from Regulatory Examiners

·Must be fluent in speaking English (Portuguese a plus)

Personal Skills · Able to work independently and efficiently to meet deadlines · Maintain professional and cordial relationship with clients · Able to work with internal and external teams on a regular basis · Able to work in high pressure situations · Excellent communication (oral, written and electronic) · Willing to take ownership · Good team player

Technical Skills

· Application Design Fundamentals, Testing, Debugging

· Performance monitoring and tuning using New Relic

· Ability to identify issues related to infrastructure, application, database etc.

· Database, SQL understanding and able to write DB queries

· Strong working knowledge of Linux system administration, engineering and architecture, CentOS ver.

·System configuration management using standard industry tools like Arcsight

· Experience in Network and Firewall administration

· Experience using security incident and events monitoring systems

· Understanding of TCP/IP Networking including basic UNIX system level network troubleshooting skills · Knowledge of various remote connection methods, RDP, Putty, Telnet, SSH, SFTP

· Understanding of ITIL support processes

· Experience in managing KVM Hypervisors and provisioning Cloud servers

· Excellent troubleshooting and diagnosis skills

Job:Information Technology & Systems

Primary Location:Costa Rica-Heredia-Heredia


Job Posting:10/17/2016, 7:24:45 PM

Organization:Experian Global Security Office

Reasonable Accommodation

Experian provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request

in order to express interest in a position by e-mailing: talentacquisitonops@experian.com

or 714-830-5022. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Experian will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Experian.