SpartanNash Guest Care Associate in Holland, Michigan
NOTE: This position is only located at the Butternut Family Fare store._____________________________________________________Welcome to SpartanNash! We are excited that you have chosen to apply with us today.Please take a moment to review this position and then read the application overview and instructions below. Depending on the position you are applying for, the application process will take between 10 and 40 minutes.SpartanNash is an equal opportunity employer (minorities/women/disabled/veterans) VEVRAA Federal Contractor ___________________________________________________________POSITION SUMMARYTo provide high standards of customer service to all guests in person or by telephone; operates a cash register and self-checkout to provide the store's customers with the most accurate and efficient checkout service possible to ensure that the work shift contributes to the financial best interest of the store. Complete all other duties as assigned in a timely manner.MINIMUM REQUIREMENTS DEGREES High School Diploma (Preferred) JOB EXPERIENCE One year retail or related experience preferredRESPONSIBILITIES AND ESSENTIAL DUTIESAccurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.Handle spoiled/damaged products per established guidelinesVerify identification for alcohol and tobacco purchases per established guidelinesAnswer and direct all incoming callsHandle customer complaintsKnowledgeable of product locations in the store, in order to be able to assist customersPositively communicate benefits of Spartan programs; in store specials and coupons to customers.Knowledgeable and capable of implementing all related security and cash drawer accounting proceduresKeep management informed of problems with pricing (not on files), cash registers or scalesUse proper bagging supplies and proper bagging techniques when handling guests' purchases.Maintain a clean, attractive and well stocked department.KNOWLEDGE, SKILLS ABILITIESAbility to read, write, comprehend, and interpret documentsBasic mathematical skillsSuggestive Selling/Knowledge of ProductsDetail OrientedPHYSICAL REQUIREMENTThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 20 pounds. The associate is frequently required to sit/stand/walk. May be required to travel. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is rarely exposed to outside weather conditions. The employee may be exposed to refrigerated/freezer coolers. The noise level in the work environment is usually low to moderate.EQUIPMENTGeneral Retail Equipment (i.e., cash register, telephone, copy/facsimile machine, computer, etc.) Employer's Job# 11620Please visit job URL for more information about this opening and to view EOE statement.