JPMorgan Chase Application Support Analyst in Hyderabad, India

Application Support Analyst

Description

JPMorgan Chase & Co . (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com .

Responsibilities:

We are actively seeking a Application support Analystto support operations and development teams responsible for individual users as well as application monitoring, job scheduling, file transfers, outage management and account management. The selected candidate will provide second level support for the CCB OPT business applications, job scheduling, and file transfers for distributed platforms. This includes incident management, change management, patching and outage management, work request management, application wellness checks, application recovery, disaster recovery, code promotion, functional account management, event console management, job scheduling, file and database table management and transfer/load/extract data management.

  1. Good knowledge of Java, SQL and PL/SQL

  2. Proficient at Unix and Unix Shell Scripting

  3. Proficient at Windows

  4. Good knowledge of scheduling tools like Control M & Autosys.

  5. Good knowledge of monitoring tools like Splunk, Wily, etc.

  6. Good Knowledge on WebLogic and WebSphere

  7. Knowledge of Peregrine Service Center and SharePoint would be an added advantage.

  8. Knowledge on PEGA would be added advantage.

  9. ITIL Knowledge / Certification will be preferred.

Qualifications

Basic Qualifications

  • Minimum of an Associate's degree or other technical school diploma

  • A minimum of five (5) years of experience in a development or production/support environment with first-hand experience in incident management and change management

  • Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution

  • Experience working a in a multicultural department with globally disperse resources and responsibilities

  • Excellent communication skills, both verbal and written; includes the ability to communicate clearly and confidently, to different audiences simultaneously, such as business, technical, operations, senior management, etc.

  • Skill set required:

Java

Unix Shell Script

SQL/PLSQL

WebLogic

WebSphere

Control M

AutoSys

Splunk

Wily

PEGA

  • Technical experience supporting distributed platforms

  • Experience maintaining SharePoint sites

Preferred Skills:

  • Prefer a Bachelor of Science degree in a technical field

  • Prefer financial industry experience, credit card and/or payment systems experience

  • Development experience highly desired

  • Ability to work well in a team oriented, agile environment

Job Technology Operations

Primary Location IN-AP-Hyderabad-Building 11 Mindspace Cyberabad / 32120

Organization CONSUMER & COMMUNITY BANKING

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: 170015286