JPMorgan Chase Application Support Manager in Hyderabad, India

Application Support Manager

Description

JPMorgan Chase & Co . (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com .

Consumer & Business Banking Technology (CBB IT) and others, we deliver solutions that meet the requirements of our key clients. CBB IT provides technology support for general ledger, profitability, cost allocations, treasury, accounts payable, reference data, project accounting and fixed assets while offering plan and build support for reporting tools.

Centralized Transaction Operations IT (CTO IT) delivers timely solutions using the best design and implementation tools, including Service Oriented Architecture, Business Application Monitoring and Business Process Management, in order to continuously improve business processes while taking an outside-in, customer-centric perspective.

As an Application Support Manager the candidate will provide high quality technology production management for the Consumer & Business Banking Technology and our LOB partners. Working in a CBB IT model, the candidate will insure that all applications function/performance as efficiently as possible. As the primary point of contact for all escalations the candidate will work with other CBB IT operational areas to quickly manage on solution for all issues. The candidate is responsible and drive for the issue until it is resolved or Business as Usual

Basic Qualifications

  • Minimum of an Associate's degree or other technical school diploma

  • A minimum of twelve (12) years of experience in a development or production/support environment with first-hand experience in incident management and change management

  • Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution

  • Experience working a in a multicultural department with globally disperse resources and responsibilities

  • Excellent communication skills, both verbal and written; includes the ability to communicate clearly and confidently, to different audiences simultaneously, such as business, technical, operations, senior management, etc.

  • Technical experience supporting distributed platforms

  • Experience maintaining SharePoint sites

Preferred Skills

  • 24/7 Customer Support and Service Delivery Model

  • Performance Metrics & Reporting

  • Technical Problem Resolution

  • Business Applications Knowledge

  • Business Continuity/Resiliency Knowledge

  • Change Management

  • Corporate IT Audit Process,

  • IT Risk Management

  • Asset/Inventory Management

  • Business Continuity Risk Assessment

  • Customer Service

  • Foundation Architecture Knowledge

  • Infrastructure Product Knowledge

  • Lotus Notes

  • MS Office

  • MS Project

  • MS Visio

  • Operations Systems and Data Sources Knowledge

  • Vendor Management

  • Aperture

  • Technical Systems Operations Management

Professional Skills:

  • Communication

  • Consulting

  • Development of self and others

  • Interpersonal skills

  • Flexibility

  • Decision making

  • Coordination skills

  • Initiative/risk taking

  • Results delivery

Qualifications

Consumer & Business Banking Technology (CBB IT) and others, we deliver solutions that meet the requirements of our key clients. CBB IT provides technology support for general ledger, profitability, cost allocations, treasury, accounts payable, reference data, project accounting and fixed assets while offering plan and build support for reporting tools.

Centralized Transaction Operations IT (CTO IT) delivers timely solutions using the best design and implementation tools, including Service Oriented Architecture, Business Application Monitoring and Business Process Management, in order to continuously improve business processes while taking an outside-in, customer-centric perspective.

As an Application Support Manager the candidate will provide high quality technology production management for the Consumer & Business Banking Technology and our LOB partners. Working in a CBB IT model, the candidate will insure that all applications function/performance as efficiently as possible. As the primary point of contact for all escalations the candidate will work with other CBB IT operational areas to quickly manage on solution for all issues. The candidate is responsible and drive for the issue until it is resolved or Business as Usual

Basic Qualifications

  • Minimum of an Associate's degree or other technical school diploma

  • A minimum of twelve (12) years of experience in a development or production/support environment with first-hand experience in incident management and change management

  • Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution

  • Experience working a in a multicultural department with globally disperse resources and responsibilities

  • Excellent communication skills, both verbal and written; includes the ability to communicate clearly and confidently, to different audiences simultaneously, such as business, technical, operations, senior management, etc.

  • Technical experience supporting distributed platforms

  • Experience maintaining SharePoint sites

Preferred Skills

  • 24/7 Customer Support and Service Delivery Model

  • Performance Metrics & Reporting

  • Technical Problem Resolution

  • Business Applications Knowledge

  • Business Continuity/Resiliency Knowledge

  • Change Management

  • Corporate IT Audit Process,

  • IT Risk Management

  • Asset/Inventory Management

  • Business Continuity Risk Assessment

  • Customer Service

  • Foundation Architecture Knowledge

  • Infrastructure Product Knowledge

  • Lotus Notes

  • MS Office

  • MS Project

  • MS Visio

  • Operations Systems and Data Sources Knowledge

  • Vendor Management

  • Aperture

  • Technical Systems Operations Management

Professional Skills:

  • Communication

  • Consulting

  • Development of self and others

  • Interpersonal skills

  • Flexibility

  • Decision making

  • Coordination skills

  • Initiative/risk taking

  • Results delivery

Job Technology Operations

Primary Location IN-AP-Hyderabad-Building 11 Mindspace Cyberabad / 32120

Organization CONSUMER & COMMUNITY BANKING

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: 170015312