JPMorgan Chase Java Application Support Analyst in Hyderabad, India

Java Application Support Analyst


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of$2.6 trillionand operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available

We are actively seeking a Technology Operations Analyst to perform application maintenance, job scheduling, outage management and account management.

The selected candidate will provide first level support for business applications for either distributed or mainframe based application. This includes code promotion, incident management, functional account management, work request management, event console management, job scheduling, file and database table management, transfer/load/extract data management, application wellness checks, application recovery, and disaster recovery.

Typical Day

  • Understand and follow all Application Operations procedures and processes

  • Acknowledge, troubleshoot, and document pertinent information for incidents, while providing detailed information to management and team members

  • Perform implementation steps as prescribed in documented changes, upgrades, installations and outages

  • Develop proactive processes to alert/eliminate issues before they escalate in business impact

  • Identify areas where efficiencies can be gained using the proactive approach of metrics analysis

  • Participate in team/group meetings

Ideal Personality Traits: Excellent communication, analytical and writing skills; penchant for innovation.


Key responsibilities

  • Ensure that applications are available and supported in line with defined system service level agreements.

  • Act as point of contact for all application service interruptions; oversee all crisis and incident management processes.

  • Executing and/or escalating problem management procedures as necessary.

  • Documenting support activities, which include support tasks and outages.

  • Building tools to enhance the support function.


  • 5-8 years of experience in core Java

  • 5-8 years of experience in UNIX and Windows

  • 5-8 years of experience with Middleware technologies such as Apache, Websphere Application Server, or IIS.

  • 5-8 Experience on splunk and wily

  • 2- 4 Experience on datapower

  • Prefer knowledge of tools and scripting methods utilized for deployment and configuration of Web Applications.

  • Understanding of TCP/IP networking , Loadbalancing

Soft Skills:

  • Excellent interpersonal skills are absolutely critical to this role.

  • Have an open attitude towards sharing ideas and knowledge. A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through.

  • Good prioritization and time management.

  • The ability to present and absorb complex ideas quickly and accurately.

  • A team player with a positive attitude - enthusiastic, dynamic, energetic.

  • Excellent listening, written and verbal communication skills.

  • The ability to work within a large team, sometimes under stress, but always under control.

  • Be prepared to fully commit outside of normal hours on a 7x24x365 basis.

Job Applications Support

Primary Location IN-AP-Hyderabad-Building 11 Mindspace Cyberabad / 32120


Schedule Full-time

Job Type Standard

Shift Day Job

Travel No

Req ID: 170014574