JPMorgan Chase Business Analysis Sr Spec II - Jacksonville, FL in Jacksonville, Florida

Position Summary:

The MB Delivery Manager within VDM will serve as a liaison between Chase and our contracted Vendors with internal and external responsibilities as the primary point of contact for all parties. The MB Delivery Manager will gain a complete understanding of the assigned vendors services, processes, and business models. The MB Delivery Manager will partner with internal LOB owners and gain a complete understanding of internal business expectations, processes, goals and controls to meet Chase business standards and mandated guidelines.

Business Description:

The MB Delivery manager will utilize Mortgage Servicing knowledge, Government, GSE, and Investor guidelines in addition to building relationships to actively manage and interact with assigned vendors as the primary business contact. The MB Delivery Manger will lead internal business partners in collaborative development with external Vendors to successfully deliver business solutions, proactively identify gaps in processes and/or controls to mitigate risk while preserving relationships with all parties. The MB Delivery Manager will conduct vendor performance reviews and identify areas of opportunity based on performance and contractual commitments via SLA’s to ensure maximum value and make recommendations to implement risk controls if necessary.

Principle Duties and Responsibilities:

  • Execute the requirements set forth in this Policy and the TPO Standards for each Supplier Engagement in which they have been designated as the Delivery Manager

  • Engage required Stakeholders as appropriate and incorporate their requirements throughout the process of Onboarding, steady state and disengagement of Supplier relationships

  • Accountable, in consultation with Category Sourcing, for the establishment of Service Level Agreements (SLAs) in Contracts, as appropriate, to facilitate performance monitoring

  • Manage and monitor Supplier risks, controls, performance and compliance with Contract terms, including monitoring approaching Contract expiration dates, associated with the Engagement

  • Escalate Supplier risks and issues to the Executive Sponsor and TPMO

  • Identify whether the Supplier will be using any Subcontractors in the provision of Goods and/or Services as part of the Engagement

  • Escalate instances of a Supplier’s non-compliance with agreed upon Contract terms to Category Sourcing, Legal, TPMO, Finance, LOB management and other Stakeholders, as appropriate, to determine course of action (e.g., escalation, holding invoice payments, legal action)

  • Serves the role of Category Sourcing for those Engagements in which Category Sourcing is not required to be engaged or in which Category Sourcing has delegated its authority to the LOB to support

  • Timely and appropriately escalates to Legal indications of a potential litigation

Core Competencies:

  • Strong written and verbal communication skills

  • Ability to complete quantitative and qualitative research

  • Ability to compare actual performance with potential performance and communicate with business partners

  • Must be able to identify and define a problem, analyze data, review all options for problem resolution, make decisions using sound business judgment and execute on action plans

  • Ability to work in a team environment to complete tasks and special projects

  • Must be able to translate ideas that have been vetted through to the business that will add value

  • Ability to complete tasks accurately to completion

  • Visionary that possesses the ability to look beyond the present and strategically formulate next steps for future success

  • Must be flexible with the ability to prioritize work and multi-task with strong attention to detail

  • Proficient with Microsoft Office suite

Knowledge and Experience:

  • Bachelor’s degree in Business Administration preferred

  • Relationship Management with a successful track record

  • Thorough knowledge of Mortgage Banking/ Loan, Default Servicing and Third party investor guidelines strongly preferred

  • Ability to effectively resolve problems using strong logic and problem resolution skills

  • Knowledge of mortgage banking/TPO systems (SPARC, DM Central, MSP, LPSD, Phoenix, and Compass)

  • Experience working in team environment

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.