Festival Foods Bakery Assistant Department Manager in Janesville, Wisconsin
Job Title: Bakery Assistant Manager
FLSA Status: Hourly
Reports To: Bakery Manager
Provides assistance to the Bakery Department Manager by working closely with all Bakery associates in an effort to ensure an enjoyable shopping experience is consistently delivered, all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met. Contributes to store sales and profitability by effectively managing all aspects of Bakery department operations, to include but not limited to: labor, expenses, accurate pricing, stock levels, merchandising, and customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Performs tasks as delegated by the Bakery Department Manager and effectively leads the Bakery department in the absence of the department manager.
Leads, coaches, teaches and reinforces Festival culture, customer service, and performance expectations to all Bakery associates.
Trains new Bakery associates
Writes and conducts performance reviews of Bakery associates
Documents violations of company policies/procedures by Bakery associates and conducts appropriate corrective action, up to and including termination
Answers questions and provides guidance to all Bakery department associates
- Ensures all department standards are being met in the Bakery department.
Observes sales floor and back stock conditions; takes action to correct areas of opportunity
Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
Communicates and works cooperatively with Store Director, Bakery Director, other Department Managers and Bakery Associates to maintain standards and exceed guest expectations
- Provides customer service to guests.
Assists guests with finding items they are looking for
Takes orders for cakes and other special requests
Packages and prices items from the service case
Answers the telephone and assists callers using proper phone etiquette
Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
Assists all department associates with daily responsibilities while leading by example.
Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues.
Required to maintain food safety logs.
Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Education or equivalent combination of education and experience
Understands being in a leadership role and how to motivate a team of individuals
Must possess great oral and written communication skills
Knowledge of technology and the use of a computer
Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions
Ability to deal tactfully and effectively with customers and all personnel
Knowledge and understanding of all safety requirements and company safety policies
Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, and mixers
Must have WI Certified Food Manager License (Festival will pay in order to get certified if not)
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.
- Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
- This position requires the associate have the ability to have full range of upper body motion in order to occasionally lift stock. Requires the ability to perform repetitive tasks for prolonged periods of time.
- Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment.
- The position requires the associate to lift up to 60 pounds on an occasional basis.
- Proper training and knowledge of power equipment which may include: slicer, mixer, oven, knives and cutters, pallet or power jack, WAV, compactor, baler, and/or other baking equipment.
- Working conditions consist of occasional exposure to extreme temperatures.
The Assistant Bakery Department Manager is a full-time hourly position scheduled 38-40 hours per week. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.
Requisition Number: 16-2650
Post Date: 10/14/2016
Title: Bakery Assistant Department Manager
Is Position Part-Time?: No