JPMorgan Chase Technology Process Reengineer in Jersey City, New Jersey
Global Identity and Access Management provides identity and access management solutions for the firm's infrastructure and applications. The team ensures that appropriate access controls are in place and applied effectively and continuously.
GIAM Process Reengineer
In this position, you will be a member of the Service Enabling team which is charged with optimizing and improving our delivery mechanisms to ensure a consistent experience for our firm wide customer base
i. Business Process Management and Continual Improvement
Ensure critical processes are documented and managed end-to-end with responsibility in such a way as to ensure cross-functional management of those processes.
Ensure customer requirements are clearly understood and defined.
Ensure measures of inputs, process activities and outputs are meaningful and have line of sight to desired business outcomes - review all proposed process enhancements.
Ensure process design/redesign and process improvements are effectively used to constantly improve business performance through the cohesive use of selected structured tool sets.
Ensure "best practices" are shared and utilized.
Facilitate the identification of the root causes of business performance problems and the recommendation and implementation of solutions.
Facilitate the estimation and validation of potential and actual results of process improvement activities based on key measures.
Co-ordinate activities with other productivity and quality activities.
Document and Communicate overall progress.
Facilitate the resolution of resistance to change, conflicts and disagreements.
Ensure that the process, roles, responsibilities and documentation are regularly reviewed and audited.
Utilize industry best-practice maturity modelling to measure the maturity of the existing processes and establish appropriate targets that facilitate and support process, service and product improvement - reduce redundancy and eliminate inconsistency - integrate cross functional disciplines.
Develop workflow/tool requirements and configure workflow changes required
Document and publicize the processes in the Process Repository
Define the Key Performance Indicators (KPIs) to evaluate the effectiveness and efficiency of the process
Review KPIs and take action on analysis
Deliver process design, solutioning, workflow, training/roll-out support
Provide input to the ongoing service improvement plan
Key Skills and traits:
Knowledge of business process review, improvement and re-engineering theory and procedures.
Negotiating skills, pragmatic approach
Self-starter, motivated, wants to make a difference
Wants to be a change agent, make improvements
Creative thinker, generates ideas to drive forward
Ability to collaborate in a global matrix managed organization
Execution of business process review, improvement and re-engineering activities.
Previous involvement in an ITIL Continual Service Improvement Program
Broad technical background/remit
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.