FedEx Office Center Assistant Manager in Laguna Niguel, California

Center Assistant Manager

Locations:Laguna Niguel, California

Categories: Retail


Job Description

Requisition ID: 26086-228406

Job Number: 1918312BR

Employment Type: Regular Full-Time

Job Category: Retail

Shift: Any

Region: 039 : Southern California

Address Line 1: 27221 LA PAZ RD

Address Line 2: Ste A

City: Laguna Niguel

State: California

Zip Code: 92677

Position Summary

Leads a center business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages center in the absence of the center manager. The center assistant manager is required to perform all functions normally performed by the team member

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers

  • Evaluates the efficiency and productivity of team members in creating positive customer experiences

  • If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction

  • Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the center ensuring a clean and professional environment

  • Establishes and manages a process for customer flow in the center to improve service experience ensuring customers needs are met quickly and quality products are delivered

  • Provides training and development of team members on assigned shifts by monitoring goals and providing feedback

  • Interviews job applicants, complies with all company hiring policies and assists center manager with the hiring of team members

  • Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards

  • Maintains communication with the Center Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed

  • Oversees shipping related services and activities

  • Responsible for communication with the center manager and team members on daily/weekly/monthly goals, performance to plan,key performance metrics, customer issues and company initiatives

  • Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls

  • Assists center manager in review and transmission of payroll and daily close out of POS

  • Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls

  • All other duties as needed or required

Minimum Qualifications and Requirements

  • High School diploma or equivalent education

  • 1+ year of related experience, prior supervisory experience preferred

  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to stand during entire shift, excluding meal and rest periods

  • Ability to move and lift 55 pounds

  • Ability, on a consistent basis, to bend/twist at the waist and knees

  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

  • Ability, on a consistent basis, to work with minimal supervision

  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions

  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility

  • Applies Quality concepts presented at training during daily activities

  • Supports FedEx Office Quality initiatives

EEO Statement

FedEx Office is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, age, sex, gender, physical or mental disability, sexual orientation, gender identity, gender expression, ancestry, pregnancy, perceived pregnancy, medical condition, marital status, familial status, color, religion, uniformed service, veteran status, national origin, genetic information, or any other characteristic protected under local state or federal law.

We are committed to providing a safe and healthy environment for our Team Members and customers. All candidates offered employment are required to meet the FedEx Office employment qualifications applicable at the time of hiring, including a post offer drug screen which must be completed within 2 business days of any conditional offer of employment.

If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at