RCN Becocom LLC Customer Sat Tech 2 in Lanham, Maryland

#Description SUMMARY: As a CST ll you will be expected to provide a higher focus on problem identification and resolution, with the ability to isolate and segment trouble to ensure prompt resolution of the problem. Along with maintaining the necessary skills sets of a CST l.

DUTIES/RESPONSIBILITIES In addition to the Duties/Responsibilities of the Customer Satisfaction Technician I:

  • Perform installation and service work at the next level CST, from the customer’s equipment up to and including the system amp and or trunk bridger.

  • Splice, activate, test and balance passive and active distribution devices, including cable.

  • Read and understand system maps of coax plant and fiber identifications.

  • Assist personnel with any technical problems that may arise.

  • Perform stand-by duties and serve in an on-call capacity as assigned.

  • Follow all polices and procedures for the care and securing of company property vehicles and equipment.

  • Perform other duties as assigned by the department manager/supervisor.

SKILLS/ REQUIREMENTS In addition to the Skills /Requirements of the Customer Satisfaction Technician I:

  • Successful completion of the Customer Soft Skills and RCN Technical training courses for CST ll.

  • Maintain the standard level of productivity expected for a CST ll.

  • Full knowledge and understanding of maintaining drop system reliability.

  • Ability to provide the next level of installation, service troubleshooting and repair from the customers equipment up to and including the system amp and or trunk bridger.

  • Ability to accept and respond to an on-call assignment in a timely manner and maintain communications during the on-call assignment.

  • Ability to provide assistance and guidance to CST personnel when any technical problems arise.


  • High School Diploma or General education Degree (GED)

  • One year certificate from college or technical school, preferred or

  • Six to twelve months related experience and/or training, preferred or

  • Equivalent combination of education and experience.

  • Valid driver’s license.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Requisition Number: 16-0230

Post Date: 8/19/2016

Title: Customer Sat Tech 2

City: Lanham

State: MD