RCN Becocom LLC Customer Sat Tech 2 in Lanham, Maryland
#Description SUMMARY: As a CST ll you will be expected to provide a higher focus on problem identification and resolution, with the ability to isolate and segment trouble to ensure prompt resolution of the problem. Along with maintaining the necessary skills sets of a CST l.
DUTIES/RESPONSIBILITIES In addition to the Duties/Responsibilities of the Customer Satisfaction Technician I:
Perform installation and service work at the next level CST, from the customer’s equipment up to and including the system amp and or trunk bridger.
Splice, activate, test and balance passive and active distribution devices, including cable.
Read and understand system maps of coax plant and fiber identifications.
Assist personnel with any technical problems that may arise.
Perform stand-by duties and serve in an on-call capacity as assigned.
Follow all polices and procedures for the care and securing of company property vehicles and equipment.
Perform other duties as assigned by the department manager/supervisor.
SKILLS/ REQUIREMENTS In addition to the Skills /Requirements of the Customer Satisfaction Technician I:
Successful completion of the Customer Soft Skills and RCN Technical training courses for CST ll.
Maintain the standard level of productivity expected for a CST ll.
Full knowledge and understanding of maintaining drop system reliability.
Ability to provide the next level of installation, service troubleshooting and repair from the customers equipment up to and including the system amp and or trunk bridger.
Ability to accept and respond to an on-call assignment in a timely manner and maintain communications during the on-call assignment.
Ability to provide assistance and guidance to CST personnel when any technical problems arise.
EDUCATION AND EXPERIENCE
High School Diploma or General education Degree (GED)
One year certificate from college or technical school, preferred or
Six to twelve months related experience and/or training, preferred or
Equivalent combination of education and experience.
Valid driver’s license.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Requisition Number: 16-0230
Post Date: 8/19/2016
Title: Customer Sat Tech 2