FedEx Office Hospitality Business CM in Las Vegas, Nevada

Hospitality Business CM

Locations:Las Vegas, Nevada



Job Description

Requisition ID: 26086-229558

Job Number: 1918599BR

Employment Type: Regular Full-Time

Job Category: Retail

Shift: Not Applicable

Region: 035 : Heartland

Address Line 1: 2535 Las Vegas Blvd. South

City: Las Vegas

State: Nevada

Zip Code: 89109

Position Summary

The Hospitality Business Center Manager is responsible for managing the overall operations at a low-volume HCO center with or without parcel management operations, including supervision of team members and the administration of center sales performance, profitability and customer experience objectives. The Business Center Manager may also be required to perform functions normally performed by Team Members within the Center.

General Duties and Responsibilities

This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive

  • Achieve company objectives for sales and profit performance and customer experience objectives within the Center

  • Responsible for overall parcel management operations, including ensuring team members execute all associated policies and procedures as well as collaborating with hotel management, guests and transportation providers regarding anticipated shipment volumes, time sensitive handling/delivery requirements, and collective discounting strategies

  • Ensure team members provide exceptional service levels consistent with the expectations and measurements of the host properties and their guests

  • Responsible for cultivating the FedEx Office relationship at the host property to ensure a partnership in marketing and selling as well as aligning team members with property-specific guest experience expectations

  • Responsible for managing and upholding the centers compliance related to the terms and conditions outlined in the centers site specific lease term summary, to include a strict adherence to all host property-specific rules and regulations

  • Direct supervision of team members, including responsibility for:

  • Hiring of all team members and monitoring new hire orientation procedures

  • Training and evaluating the efficiency and productivity of team members by establishing performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals and making recommendations for wage increases and promotions, when applicable; ensuring execution on all people related initiatives (i.e. bench planning, climate survey follow up)

  • Initiating disciplinary procedures, as necessary, for team members, up to and including termination of employment

  • Ensuring compliance with Standard Operating Procedures (SOP) as immediate supervisor of team members

  • Ensuring a positive customer experience

  • Ensure the maintenance of fiscal reporting procedures within center, including accounts receivable, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policies

  • Responsible for marketing and selling directly to event planners and hotel partners based on target event business booked by the host facility

  • Responsible for reviewing and planning for event-specific needs such as flexible staffing levels and tailored product and service offerings

  • Recommend equipment and machinery required for efficient production operations and for monitoring inventory level of supplies and materials

  • Ensure Federal/State Law safety requirements are established within center. In addition, may be required to perform quarterly safety inspections of center

  • Ensure team members within center are consistently applying FedEx Office Policies and Procedures

  • Ensure center cleanliness and execution of internal processes

  • All other duties as needed or required

Minimum Qualifications and Requirements

  • Bachelors Degree or equivalent experience

  • 2+ years of related retail experience, including 1+ years of prior progressively responsible supervisory experience required

  • Prior experience in the hospitality industry, or other areas with a clear focus on exceptional customer service, preferred

  • Advanced level of reading, writing and mathematical ability

  • Proven ability to lead, direct and supervise

  • Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel

  • For new hires, must meet all FedEx Office employment qualifications in force at timing of hiring

  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to stand during entire shift, excluding meal and rest periods

  • Ability to move and lift 55 pounds

  • Ability, on a consistent basis, to bend/twist at the waist and knees

  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities

  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members

  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

  • Ability, on a consistent basis, to work within the appropriate level of independence

  • Ability, on a consistent basis, to report to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions

  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility

  • Applies Quality concepts presented at training during daily activities

  • Supports FedEx Office Quality initiatives

EEO Statement

FedEx Office is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, age, sex, gender, physical or mental disability, sexual orientation, gender identity, gender expression, ancestry, pregnancy, perceived pregnancy, medical condition, marital status, familial status, color, religion, uniformed service, veteran status, national origin, genetic information, or any other characteristic protected under local state or federal law.

We are committed to providing a safe and healthy environment for our Team Members and customers. All candidates offered employment are required to meet the FedEx Office employment qualifications applicable at the time of hiring, including a post offer drug screen which must be completed within 2 business days of any conditional offer of employment.

If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at