Central Bank Teller in Lawrence, Kansas
Area of Interest:
Central Bank of the Midwest
Must be available Monday - Friday 8:15am - 1:00pm, and rotating Saturday's 8:45am - 12:00pm. • High school education or equivalent or high school student actively pursuing HS education or equivalent. Cash handling and customer service experience preferred.• Basic math skills required.• PC and typing skills required.• Attention to detail required.• Ability to maintain regular and punctual attendance.• Ability to read, write, and speak English. Effective oral and written communication skills.• Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.• Must possess good judgment skills and the ability to handle confidential information.• Ability to work quickly and accurately, to analyze information and make decisions.• Willingness to assume additional responsibilities/duties/projects as they arise.• Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices.• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.PHYSICAL AND SENSORY DEMANDS:Regularly required to sit; stand; walk; talk; see and hear. Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Occasionally required to stoop, kneel, or crouch.Frequently lift, and/or move up to 25 pounds. Occasionally lift and/or move up to 50 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
This part-time position is located at the Malls facility for Central Bank of the Midwest. Provides a variety of teller and savings/checking account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts. Operates a variety of office equipment. Explores customer needs and cross-sells services that are in the best interest of the customer. Makes appropriate referrals to other business units for traditional and non-traditional banking products and services. Provides superior service to customers. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations. GENERAL EXPECTATIONS:We consider a positive, cooperative, self-motivated, courteous and professional attitude to be an essential function of every position. While different positions have different primary areas of responsibility, everyone is expected to work as a team to get the job done.ESSENTIAL DUTIES AND RESPONSIBILITIES:• Must be able to relate to others beyond giving and receiving instructions, get along with coworkers without exhibiting behavioral extremes, perform work activities requiring negotiating, instructing, supervising (where applicable), persuading or speaking with others, and respond appropriately to criticism and coaching from a supervisor• Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier’s checks, money orders, stop payments, cash advances, and other related matters.• Maintain cash drawer within prescribed limits. Buy from and sell money to vault as needed. • Accurately count, receive and disburse cash. Accurately handle mutilated and bait currency. • Verify and balance assigned cash drawer daily. Maintain cash over and short record. Assist in identifying cash differences. Maintain cash drawer variances within Central Bank guidelines. • Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement. Includes obtaining appropriate documentation from customers and non-customers.• Maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.• Acquire and maintain thorough understanding of security procedures; practice established procedures. Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures.• Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly.• Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to our customers, and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special.• Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommendations meet needs of customer. • Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager to set STEP goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services, and appropriately track referrals in the iStep system according to Metcalf Bank and Central Bancompany standards.• Participate in sales programs to generate new customers.• Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements.• Acquire and maintain knowledge of all bank products and services. • Complete or attend all required training. ADDITIONAL DUTIES AND RESPONSIBILITIES:Assist others in the department/facility as needed and/or directed. May be assigned vault and/or ATM balancing responsibilities. May be assigned new account responsibilities. May be assigned other duties and responsibilities. May be assigned work or training at other assigned locations.