Ally Loss Mitigation Coordinator in Lewisville, Texas

To attend Ally's May 25th Job Fair for this opening, please use the following link to sign up for an interview:

Position Description

Do you enjoy tackling new challenges every day? If you enjoy a fast paced environment and working in a close-knit team, then this is the right opportunity for you! As an Asset Recovery Support Coordinator in our Lewisville center you will be an essential part of a team responsible for providing customer service and mitigating losses. While adherence to our policies are key to our success, having fun and maintaining a positive attitude is required! Visit to learn more. Responsibility includes performing a variety of routine administrative support functions in relation to outside collection/repossession agencies and/or attorney firms. Routine work is performed under close supervision and detailed instructions are given for new or more complex assignments. Work is usually routine, but may involve more than one function or activity. Work usually involves a series of tasks and requires some organizational skills to accomplish by the established deadlines. Incumbent is responsible for administrative support of recovery strategies to minimize net credit losses, supporting efforts to drive vendor performance, and supporting efforts to maintain and improve expenses. This position will provide appropriate customer service to vendors and adhere to all legal and regulatory requirements. Incumbent is also responsible for working in a team environment focused on building relationships to meet operational needs together.

Job Responsibilities

  • Supports strategies to minimize net credit losses by maximization of dollars recovered from written-off accounts (outside collection/repossession agency/attorney management). This includes assisting with on-boarding new vendors by requesting and organizing information associated with the RFP process.

  • Delivers continuously improving year on year expense results by improving processes and increasing productivity.

  • Builds solid peer-to-peer relationships in a team environment to meet operational needs.

  • Communicates effectively and clearly on a daily, weekly, monthly basis with outside vendors to provide exceptional customer service regarding routine requests.

  • Supports rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process.

  • Performs data entry, system coding, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systems.

  • Responds promptly to vendor requests (information, data, letter generation, etc.) on an as needed basis.


  • HS diploma or equivalent required.

  • Prior experience in financial services or similar industry preferred. Associate's degree or Bachelor's degree in business or related may be used as a proxy for the experience.

  • Basic knowledge of general/standard office and administrative procedures and methods

  • Basic data entry and word processing skills

  • Oral and written communication skills sufficient to provide routine information, greet visitors, answer inquiries, and refer calls

  • Computer skills sufficient to prepare policy manuals and enter data on spreadsheets

  • In limited subject areas judgment is required to determine the applicability of guidelines or policies to specific situations.

  • Some ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function Description

Ally Servicing is part of Ally's Dealer Financial Services business and is a leading auto finance customer service organization with a portfolio of 4 million accounts. Ally is a full spectrum auto servicing organization including value streams from customer care to remarketing, and many support areas. It is a fast-paced, challenging and collaborative working environment. Our employees are focused on consistently delivering a superior customer experience.

Total Rewards

Ally's compensation program offers market-competitive base pay and bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid time-off program with an emphasis on work-life balance.

Ally offers a variety of benefits to protect your health and well-being, provide financial security and balance your work-life needs including:

  • Industry-leading 401K Retirement Savings Plan including Matching and Company Contributions

  • Comprehensive wellness program with financial incentives designed to help you achieve your best health

  • Flexible health insurance options including dental and vision

  • Pre-tax Health Savings Account with generous employer contributions

  • Pre-tax dependent care and commuter benefits

  • Other work-life integration benefits including Paid Parental & Caregiver Leave, Adoption Assistance, Back-up Child & Adult/Elder Care, Child Care Discounts, Tuition Reimbursement, LifeMatters Employee Assistance Program, Weight Watchers and other employee discount programs

Ally is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Job Title: Loss Mitigation Coordinator

Company: Ally Financial Inc.

Category: Collections

BU Function: Auto

Requisition ID: 17-5630