Entergy Supv, IT - Telecom in Little Rock, Arkansas

Date: Sep 16, 2017

Location: Little Rock, AR, US

Company: Entergy

Primary Location: Arkansas-Little Rock

Job Function :Information Technology

FLSA Status :Nonexempt

Relocation Option: Not approved

Union description/code :ARKANSAS BARG. -- NON-NUCLEAR-A01

Number of Openings :1.00

Req ID: 73740

Travel Percentage :Up to 25%

Job Summary/Purpose

Responsible for overseeing Telecom operations and support at the regional level. The Supervisor ensures that Telecom performance expectations are met at the regional level and that the services delivered enable business unit customers to perform their functions at maximum efficiency.

Job Duties/Responsibilities

  • Ensure adherence to company work and safety rules..

  • Monitor SLA performance and customer satisfaction.

  • Prioritize work assignments, review and approve time sheets and vacation requests; provide written activity reports.

  • Work directly with engineering staff to support the successful implementation of large capital equipment projects. Perform site surveys, verify material receipt, schedule crews, and verify project documentation.

  • Coordinate, provide, and/or assist with the technical support of Entergy owned PBX, Microwave Radio (digital and analog), 800Mhz SmartZone System, Fiber Optic Transport, Digital Multiplex, and ancillary equipment; requisition materials and test equipment needed to provide system support; recommend technical training needed to provide system support.

  • Participate in the Telecom 24 hour on-call rotation.

Minimum Requirements

Minimum education required of the position

Associate’s degree in Electronics Technology or equivalent work experience.

Minimum experience required of the position

Formal training and/or extensive experience in the following areas is required: PBX system support: Nortel Meridian 1; Nortel Succession; Nortel Communications Server 1000; Rolm 9006 Mod 80, Rolm 8000, Cisco Communications. Fiber transport systems: Alcatel 1648; Nortel Optera 3400/3500; Adtran 6100. Two-way radio: Motorola SmartZone trunked two-way radio system. Microwave radio: Alcatel digital microwave radio systems. Analog microwave equipment. Digital multiplex systems.

Minimum knowledge, skills and abilities required of the position

A minimum of 5 years of experience in providing PBX system support. Experience in supporting one or more of the following PBX systems is required: Nortel Meridian 1; Nortel Communications Server 1000; Room 9006 Mod 80, Cisco Communications. Experience in provisioning and testing DS-3 and DS-1 circuits. Experience in supporting Motorola 800 MHz trunked two-way radio systems, fiber optic transmission systems, and microwave radio systems is required. Experience in leading Telecom support activities. Applicant must possess good customer service skills and have the ability to interface with customers and supervision using good communications skills, both verbal and written. Applicant must present a professional appearance; possess attention to detail, and a strong work ethic.

Any certificates, licenses, etc. required for the position

Be able to maintain a valid Driver's License, CCA/PEL access card or other applicable required license, background check, or ID.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Pre-employment Testing: One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and number of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests , Logon ID: entergy, password: practice test (2 words).

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

Nearest Major Market: Little Rock

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