Einstein Noah Restaurant Group Shift-Leader in Littleton, Colorado
Requisition Number: 1478201 Position Mission: The Shift Supervisor isresponsible for the overall leadership and direction of the store in theabsence of the General Manager and Assistant Manager. The Shift Supervisor isresponsible for ensuring the team has a clear understanding of goals,expectations, products, cleanliness, new directives and customerconnections during the shift. This position manages the shift requirementsfor labor, customer service and employee tasks, in accordance to EinsteinNoah Restaurant Group, Inc. standards. The Shift Supervisor maintains aconsistent and outstanding guest experience while supporting daily salesgoals. Responsibilities Include: Core Competencies: ProblemsolvingManaging the guest experience Maintaining the look and feel of awell-run store Driving for resultsManaging multiple prioritiesBeing resilientunder pressure Training Demonstrating leadership Adapt to new work situationsor roles; open to new ways of doing things Essential Functions: GuestService/Shift workEnsures guests are welcomed into the store.Ensuresconsistency in beverage and bagel preparationDevelops personal ongoingrelationships with customersSupports Team Member functions as necessary toprovide seamless customer service to guests. Employee Relations/Coaching:Manages team to ensure positive customer experienceCreates a positiveatmosphere for the staffProvides ongoing feedback to team members on theirsuccesses and areas for improvementProvides tools to help Team Members sellcoffee and bagels, and to promotional itemsCoaches team members on suchitems as proper methods of brewing, crafting drinks and teas, bagelpicking, sandwich making, register and cash handling, other daily shifttasks and methods in guest services.Take charge and utilize resources whenproblems arise; develop solutions before contacting General Manager.Promotesprofessional growth of Team Members. Administrative: Assists in creatingschedules when neededCompiles the shift logSupports financial reviewsSupportsnew product rollouts. Principal Accountabilities:Knowledge of storeoperationsAbility to train Team Members store functionsAbility to motivatestaffAbility to learn and perform all Team Member level roles.Ability tomaintain records of personnel, inventories, sales and banking/accountingrecords preferred.Proven ability to increase profits in similar operationspreferred. Required Experience: High school diploma or GED requiredAt leastone year of restaurant, retail or customer service experience required, orproperly trained and approved by Einstein Noah Restaurant Group Inc, to takeresponsibility as a Shift Supervisor.Must be able to work early mornings,evenings, some holidays and/or weekends. Physical Demands: The physicalrequirements for this position are hearing, speaking, seeing,carrying, bending, walking, kneeling, reaching, pushing,pulling, lifting up to 30 pounds, and being able to stand for 4 to 8hours, or the ability to accomplish the physical requirements with orwithout reasonable accommodations. The duties of this position may change fromtime to time. Einstein Noah Restaurant Group, Inc. (ENRGI) reserves theright to add or delete duties and responsibilities at the discretion of ENRGIor its managers. This job description is intended to describe the generallevel of work being performed. It is not intended to be all-inclusive.Caribou Coffee Company and Einstein Noah Restaurant Group, Inc. are proud tobe an Equal Opportunity Employer of Minorities, Women, Protected Veterans, andCaribou Coffee and Einstein Noah Restaurant Group, Inc. are proud to beEqual Opportunity Employers of Minorities, Women, Protected Veterans,and Individuals with Disabilities and do not discriminate based on gender,identity or sexual orientation.