RCN Becocom LLC Customer Sat Tech 1 in Long Island City, New York

#Description Cable Service Installation Technician 3

RCN, a growing leader in telecommunications is seeking dynamic individuals to join our technical operations group. If you have insight in navigating technology and are customer service driven, then you are exactly who we are looking for to join our award winning team!!

We are currently looking for entry level Service Technicians to provide excellent customer service to our growing client base. The Service Technician position provides thorough and concise resolutions in order to meet the needs of our consumers.

Duties will include: installation of RCN services, diagnosing service and equipment issues, providing knowledge of our service, equipment and products.

As a member of the RCN team you will benefit from ongoing training with the most up to date, cutting edge technology. We are a “Triple Play (cable, internet, phone) Provider” and offer a classroom style training environment as well as supervised hands-on field training. Our leadership and management team will provide over 25 years of industry knowledge, expertise and valuable support.

RCN offers various certification trainings, tuition reimbursement, competitive salary & benefits package, 401K and much more!

At RCN we provide a "fun and exciting" working environment driven by our commitment to always take care of our customers and each other!

Skills & Requirements:

  • Customer service & sales oriented

  • Ability to work independently; quick thinking

  • Organized and responsible

  • Professional appearance

  • Schedule flexibility; Overtime & on-call availability

  • Ability to lift and carry up to 80 lbs

  • Climbing ladders, poles, buckets; must be able to work at specified heights & crawl spaces

  • Must be able to work outdoors during adverse conditions

  • Valid Driver’s License

  • Must be able to distinguish colors

#Requirements Education & Experience:

  • High School Diploma or General Education Degree (GED)

  • One year certificate from college or technical school or three to six months related experience and/or training or equivalent combination of education and experience, preferred but not necessary

  • Telecom/cable experience, preferred but not necessary

  • Television/electronic training, preferred but not necessary

  • Basic computer, electronic, software knowledge, preferred but not necessary

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing

Requisition Number: 16-0242

Post Date: 9/30/2016

Title: Customer Sat Tech 1

City: Long Island City

State: NY