Vantiv Implementations Consultant in Lowell, Massachusetts
When you arrive at the office, are you excited about the day ahead? Do you want to see your work have a direct impact on the business, and on the success of customers? Are you up to the challenge of working to on-board customers to a platform that processes millions of dollars in volume per day? Do you enjoy working with a top-notch team and being part of a growing, profitable company?
If so, then Vantiv is the place for you. Vantiv is arguably THE best-in-class in eCommerce payments processing. With our innovative payments solutions, built on our unique approach to Payments Intelligence, we are delivering value that is unmatched in the industry to our customers. Ultimately, however, our people make all the difference to our customers on their journey to Payments Intelligence, and they are why brands such as Overstock.com, HSN, Hulu, ShopHQ, and Amnesty International (to name just a few) have chosen to partner with us.
Vantiv is actively seeking a talented Implementation Consultant who is eager to learn about our technology and, more importantly, assist customers in leveraging this technology toward the enhancement of their business. We are seeking an experienced, motivated, consulting-centric individual to function as a core member of the Implementations Department, leveraging business and technical skills, during the integration of new customers and partners to Vantiv's eCommerce payment processing platform. This role is perfect for someone who has 2-7 years of work experience, has a BS or MS degree, and who thrives in extremely analytical, technically-oriented, consultative roles.
Vantiv has experienced tremendous growth over the past several years, and we have recently doubled the square footage of our office space in Lowell, MA to accommodate this growth. Excellent benefits, competitive compensation packages, and free use of an in-office, state-of-the-art fitness center are just a few of the perks offered to Vantiv's employees.
Ensure that Customers Are Wildly Successful!
Consultatively engage with customers during the entire on-boarding process to ensure a smooth transition to payment processing with Vantiv
Deeply understand the customer's business to thereby help them understand how they could best leverage the complete feature set of the Vantiv eCommerce platform
Strategically introduce and position Vantiv's complete capabilities to best support, and enhance customer business processes
Tenaciously troubleshoot and rectify issues to ensure complete customer satisfaction
Rally internal resources as-needed to insure that all customer needs are being met
Partner with, and provide expertise to, internal Vantiv departments during the development and deployment of new, value-added platform features and functionalities
Required Technical and Business Skills:
Self-starter, possessing the enthusiasm and ability to function in a team environment
Outstanding communication, presentation, organization, and interpersonal skills
Exceptional ability to engage with customers in a consultative manner
Project management and organizational skills
Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally
Experience with Windows and Linux environments
Experience with internet protocols, including FTP, TCP/IP sockets, HTTPS POST, etc.
Familiarity with basic web technologies including HTML, Java Script, and HTTPS
Ability to understand complex business requirements and resolve complex issues
Preferred Technical and Business Skills:
Prior experience as an Implementation Consultant or Professional Services Consultant
eCommerce knowledge and experience, including the functioning of shopping carts and eCommerce applications
Familiarity with Web applications
Understanding of SDKs and application extensions
Experience with relational databases, including ability to write SQL queries
Familiarity with the use of internal CRM systems, i.e. SalesForce