PROMEGA CORP IT Desk Specialist in MADISON, Wisconsin

JOB REQUIREMENTS: Job ID 2017-1590 1. Receive and respond to initial user inquiries via phone call, email and instant messaging type technologies including walk-up requests for assistance. 2. Create tickets, provide initial troubleshooting and thoroughly document troubleshooting steps. 3. Recognize and escalate more difficult problems to next level support. 4. Create and maintain knowledge base documentation for Promega systems. 5. Provide desk-side support and assistance when needed. 6. Assist users in maximizing use of networks and computing systems. 7. Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. 8. Understand and comply with all elements of the Promega Quality System outlined for the position. Diversity is important at Promega. We are proud to be an Equal Opportunity Employer, and make employment decisions without regard to race, color, religion, sex, national origin, veteran status, disability, or any other protected class. ***** APPLICATION INSTRUCTIONS: Apply Online: Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.