Veterans Management Services Inc. IT Helpdesk Technician in Malmstrom Air Force Base, Montana

**IT HELPDESK TECHNICIAN

**ABOUT THE POSITION

VMSI is looking for a qualified IT Helpdesk Technician for a potential client on Malmstrom Air Force Base, Montana.

**POSITION RESPONSIBILITIES:

  • Perform tiers 1-3 problem resolution in all IS systems, including IS applications and computer tool functionality

  • Troubleshoot and provide fixes for nonfunctional software and computer tools and bed able to install, repair, replace, or upgrade most computer components; this includes computer peripherals and printers

  • Maintain, and learn rudimentary networking fundamentals and technologies including but not limited to: TCP/IP, VOIP, broadband, telephony, and legacy or analog systems and be able to perform basic network analysis and troubleshooting

  • Coordinate network changes and problems with Government technicians, the network control center (NCC)

  • Repair/replace network cabling and make network connections and configurations on the local area network (LAN), the virtual private network (VPN), the local government and commercial wireless LANs

**POSITION SKILLS AND EXPERIENCE:

**Key Personality Attributes Required:

  • Sense of ownership.

  • Loyalty & long work tenure with prior organizations.

  • Sense of urgency.

  • Sense of pride in work product.

  • Strong attention to detail.

  • Enthusiastic.

  • High degree of personal motivation for success.**

  • Positive attitude – demonstrating an ultimate desire to fulfill organizational objectives through complete customer satisfaction.

Required:

  • A minimum of two years in the information technology field

  • Excellent customer service skills, telephone etiquette, and strong organizational background

  • High School diploma or General Educational Development (GED) equivalency

  • Completion of an IT training program

  • Security + CE certification IAW DoD 8570.01-M

  • Experience with the Remedy Ticketing System a plus (but not required)

  • Intermediate working knowledge of basic IS application and computer tool functionality, including but not limited to Microsoft Office, Java, Adobe Pro/Reader and Flash; and must be able to perform software updates and patches to workstations and IS devices (tablets, laptops, printers, etc.).

**ABOUT VMSI

Founded in 2009, Veterans Management Services, Inc. (VMSI) is a management consulting organization and also a Service-Disabled Veteran-Owned Small Business (SDVOSB). While strategically headquartered in the greater Washington D.C. area, VMSI has both employees and clients throughout the entire United States. Since our establishment, VMSI has grown to almost 200 employees located in over 30 locations across nearly 20 states and is continuing to grow.

VMSI provides both government and commercial clients with mission critical management support services within the functional areas of: Program & Project Management, Acquisition, Grants & Financial Management, Curriculum Development & Training Deployment, HR & Personnel Support, Information Technology and Administrative support Services. Our support services provide the additional expertise our customers require to accomplish their missions.

Our company mission statement is clear and simple—“To be the BEST DECISION our Clients make.” We accomplish this by providing our customers with industry leading professionals, increased business capabilities, applicable subject matter expertise and unmatched customer service—and we do this with integrity and passion.

The VMSI employee is a highly motivated, empowered, ethical, intelligent, inquisitive, driven, enthusiastic and hard-working individual. Our employees embody our corporate mission statement—“To be the BEST decision our Clients make!” VMSI both enables and expects our employees to be the very BEST by providing strong corporate support to ensure you can Anticipate Needs, Advise Brilliantly and Provide Solutions…and be the best decision our client has made!

For more information, please visit our website at www.vetms.com.

**BENEFITS:

VMSI is proud to offer industry leading compensation, high-quality, broad and diverse benefits, a very generous Paid Time Off plan and a corporate 401k plan with unlimited company match! For more information on our benefits, please visit: http://www.vetms.com/got-talent/your-benefits/

Equal Opportunity Employment:VMSI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

VMSI is an E-Verify Employer.

Job Title: IT Helpdesk Technician

Location: Malmstrom Air Force Base, MT