McKesson Customer Support Representative in Malvern, Pennsylvania

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Pharmacy Systems & Automation, our Pharmacy Management Systems offer customer solutions through three technology systems: EnterpriseRx, PharmacyRx and Pharmaserv. We automate, streamline and centralize systems that conveniently convert data into information and services that help to provide better care, better business and better results.

Every single McKesson employee contributes to our mission—by joining McKesson Pharmacy Systems & Automation you act as a catalyst in a chain of events that helps millions of people all over the globe. We understand the importance of a system that works together. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Working here is your opportunity to shape an industry that’s vital to us all.

Join our team of leaders to begin a rewarding career.

Position Description

The Customer Support Representative maintains positive relationships with our Automated Pharmacy Systems customers by answering calls into the support telephone line and responding to customers emails. He/She must understand each customer’s Automated Pharmacy System, consult with customer regarding system operation, and troubleshoot and resolve system problems. Must be able to work individually and as part of a team. Must have good telephone skills and problem solving ability.

Key Responsibilities included, but not limited to:

  • Demonstrate initiative and skill in troubleshooting technical problems and customer follow-up.

  • Respond with accuracy and timeliness to all customer inquiries (phone and email)

  • Manage all customer Issue Tickets and Change Requests into work order control system.

  • Schedule and perform software installation for the Automated Pharmacy Systems.

  • Interact effectively with both customers and colleagues.

  • Provide monthly reports to customers and/or management.


Minimum Requirements

2+ years product applications support experience

Critical Skills

  • Ability to work Monday – Friday from 11:30am – 8pm (no weekend coverage required)

  • 2 + years in a call center environment

  • 2 plus years experience answering product line questions

  • Excellent written and verbal communication skills

  • Strong administrative skills

  • Detail oriented

  • Customer focused attitude

  • Computer literate --comfortable in a Microsoft Windows Environment

  • Good problem solving skills--ability to provide remote troubleshooting

Additional Knowledge & Skills

  • Experience in troubleshooting hardware issues remotely is a plus.

  • Health Care experience is a plus.

  • Solid knowledge of computer hardware is a plus

  • JIRA Experience highly preferred


BS degree or equivalent experience

Benefits & Company Statement

We believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.

It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Pharmacy Systems & Automation, you'll join a team of passionate people working together to improve lives and advance healthcare.

At McKesson, we believe we can empower healthcare. And it all starts with you.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.

Agency Statement

No agencies please.Category: Technology