FedEx Office Onsite Center Consultant in McLean, Virginia

Onsite Center Consultant

Locations:McLean, Virginia



Job Description

Requisition ID: 26086-229280

Job Number: 1918516BR

Employment Type: Regular Part-Time

Job Category: Retail

Shift: Daytime

Region: 045 : Mid-Atlantic

Address Line 1: 1680 Capital One Drive

Address Line 2: Tower 1 - 2nd Floor

City: McLean

State: Virginia

Zip Code: 22102

Position Summary

The Onsite Center Specialist (OCS) is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office products and services. The OCS has extensive interaction with customers, and produces complex orders and operates a wide variety of equipment. This Team Member may manage the tracking process, coordinate production, coordinate pick-ups and deliveries and perform final quality-checks on-site or with other FedEx Office locations or FedEx Office vendors. OCS works with minimal instruction and supervision and interacts on a daily basis with customers, center managers, team members and vendors accomplishing established business objectives.

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers

  • Grow revenue through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional)

  • May take customer orders, give pricing information in accordance to customer pricing agreements and recommends FedEx Office products and services

  • Use a consultative selling approach

  • Project hunt for new business on site as appropriate to the onsite location

  • Identify and grow new and existing onsite customer accounts using resources available

  • Funnel customer program work into the FXO network as appropriate

  • Responsible for customer retention/recovery activities

  • Manage bid follow up and consult on complex orders

  • Implement onsite marketing programs as appropriate (e.g., lunch and learns, student promotions, etc.)

  • Produce complex orders, prioritize production, perform quality checks and coordinate pick-ups and deliveries

  • Maintain and regularly update customer data base and other systems and reports as required

  • Perform administrative duties, including ordering supplies and inventory controls

  • Utilize knowledge of on-site pricing and contractual obligations

  • Meet the on-site guidelines (safety training, background check and any other requirements) Follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures

  • May assist with financial reporting including daily sales, close-outs and bank deposits

  • All other duties as needed or required

Minimum Qualifications and Requirements

  • High School Diploma or equivalent education

  • 1+ year of specialized experience

  • Excellent verbal and written communication skills

  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions


  • Ability to stand during entire shift, excluding meal and rest periods

  • Ability to move and lift 55 pounds

  • Ability, on a consistent basis, to bend/twist at the waist and knees

  • Ability, on a consistent basis, communicate effectively with customers, vendors, and other team members

  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

  • Ability, on a consistent basis, to work with minimal supervision

  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions

  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility

  • Applies Quality concepts presented at training during daily activities

  • Supports FedEx Office Quality initiatives

EEO Statement

FedEx Office is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, age, sex, gender, physical or mental disability, sexual orientation, gender identity, gender expression, ancestry, pregnancy, perceived pregnancy, medical condition, marital status, familial status, color, religion, uniformed service, veteran status, national origin, genetic information, or any other characteristic protected under local state or federal law.

We are committed to providing a safe and healthy environment for our Team Members and customers. All candidates offered employment are required to meet the FedEx Office employment qualifications applicable at the time of hiring, including a post offer drug screen which must be completed within 2 business days of any conditional offer of employment.

If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at