LinkedIn Manager, Customer Success Consulting in Milan, Italy

The Role

As the Manager for Customer Success team in mainland EMEA, you will be responsible for building the strategy, providing leadership and direction to a team of senior Customer Success and Education consultants to ensure they can drive customer success through consulting, education and product expertise. This role is based in Italy but responsible for several teams in EMEA.

You will provide coaching and guidance with regard to the quality of customer interactions, daily operations, and be responsible for resources and staff needs for the team. In addition, you will be responsible for the implementation of strategies and plans for the team while adjusting processes to meet overall corporate objectives as directed by the leadership team.

There is a strong focus is on working with the wider teams, particularly sales leadership, to build out methodologies and frameworks in order to scale and standardize consulting activities that effectively help our customers be and feel successful.

You must have strong leadership and people management skills, excellent operational focus and the ability to lead using creative and innovative approaches. This role will require you to work closely with sales, marketing and cross functional leadership.

The Team

  • The Customer Success team for LinkedIn Talent Solutions is the expert team with deep knowledge and expertise of key success factors in talent acquisition and LinkedIn solutions.

  • They provide project / programme management, Talent Acquisition / Social Recruitment consulting while focusing on analysis, education of recruiters and creating plans for measurable and sustainable results for client success.

  • As the Manager for our MENA Region you will lead a team of consultants located in our Dubai office.

Essential duties and responsibilities:

  • People Management: providing the team with vision, thought leadership, coaching, mentoring and performance management.

  • Driving strategy and market specific requirements related to adoption and education with sales, marketing and product leaderships.

  • Build frameworks that can be shared and leveraged with customers to help them in making the transition from traditional recruiting methods to new social media recruiting strategies.

  • Lead a team to manage both internal and customer projects, manage expectations, track progress, identify and drive issue resolution. Identify, understand and integrate the cross functional dependencies in a consolidated project plan.

  • Create the strategy to implement a partner training model and build out our consulting capabilities.

Basic qualifications

  • 5+ years’ experience managing distributed professional services and/or education services teams

  • Strong Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint a must.

  • Bachelor’s degree or equivalent experience in business, or related field

Preferred qualifications

  • Master’s degree

  • Experience of working within a Customer Success environment or within a SAAS organization

  • Strong interpersonal and communication skills as well as attention to detail.

  • Excellent organization, project management and time management skills.

  • Ambitious and driven, thriving in fast-paced and demanding environment.

  • Willingness to ‘roll up one’s sleeves’ and assist wherever needed.