Veterans Affairs, Veterans Health Administration Advanced Medical Support Assistant (Imaging) in Minneapolis, Minnesota

Veterans Affairs, Veterans Health Administration
2 vacancies in the following location:
  • Minneapolis, MN
Work Schedule is Full Time - Excepted Service Permanent

Opened Thursday 7/28/2016 (88 day(s) ago)

** Closes Friday 12/30/2016 (67 day(s) away)

Job Overview

Vacancy Identification Number (VIN): 1763394

The Minneapolis VA Health Care System (MVAHCS) is recruiting for 2 full-time Advanced Medical Support Assistant's (MSA). This position is located in the Imaging Service Line. The incumbent’s work impacts the administrative aspect of patient care. This position also provides medical administrative support to one or more outpatient clinics and is an integral member of the VA Medical Center team to effectively carry out day-to-day clerical operations for the Imaging department.

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.

As a VA professional, your opportunities are endless. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

NOTE: Current Permanent VA employees should apply under VU-16-KFO-1763527-BU.

This is an open continuous announcement; the first cut off date is August 31, 2016.*The cutoff dates will be as follows: 31 August 2016, and 30 September 2016, 31 October 2016, 30 November 2016, 30 December 2016.*


The Advanced Medical Support Assistant (MSA) works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients. Additionally, the Imaging MSA maintains appointment schedules for all modalities (CT, Ultrasound, Vascular Ultrasound, MRI, Mammography, Nuclear Medicine and Ortho/Neuro injections). He/she must assist with clinic access contingency plans by adjusting appointment times and dates when necessary, and must consider the use of Fee Basis consults for outsourcing imaging requests as needed. Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone.

Assignments at the GS-6 Advanced MSA level include, but are not limited to:

a. Support patient safety standards using the correct Veterans Affairs identification of all patients through the use of the Veterans Identification Card (VIC) or two forms of identification, name and full Social Security Number.

b. Schedule appointments in the VISTA Appointment Manager application a timely manner. All appointments will be made with the patient’s input, either in person or by phone. This may require a high level of scheduling coordination.

c. Update and verify demographic information, provide patient exam information and screening questions via phone, and notify the patient of his/her scheduled appointment.

d. Prepare/maintain Imaging department spreadsheets, update data at patient check-in and general filing duties.

e. Use CPRS to look up pertinent patient information and notify clinician for patient no-shows.

f. Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.

g. Monitor and report issues relating to the safety and security of staff and veterans; recognize, report and assist in emergent and non-emergent situations in assigned areas.

h. Notify his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.

i. Daily review of active/pending consults and orders for the Imaging area they are assigned to.

j. Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.

Work Schedules: Full Time 40 Hrs/wk, Monday - Friday 8 - 4:30

Functional Statement Title/#: Advanced Medical Support Assistant / #000000

Travel Required
  • Not Required
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • Must pass pre-employment examination
  • Must be proficient in written and spoken English
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required
  • Selective Service Registration is required for males born after 12/31/1959


Citizenship.Citizen of the United States.

Experience and Education

(1) Experience.Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or

(2) Education.One year above high school; or

(3) Experience/Education Combination.Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Certification.None required.

Physical Requirements.See VA Directive and Handbook 5019.

English Language Proficiency.MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.


(1) Knowledge of Current MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.

(2) Quality of Experience. Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

(3) Part-Time Experience. Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Grade Determinations:

GS-6 Advanced MSA

(a) Experience. One year of experience in or equivalent to the next lower grade level.

(b) Assignment. The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

* (c) *Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.

3. Advanced knowledge of the technical health care process as it relates to access to care.

4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

References: VA Handbook 5005/53, Part II, Appendix G45. This can be found in the local Human Resources Office.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements: Eligible applicants must be physically and mentally able to perform efficiently the essential functions of the position, with or without reasonable accommodation, without hazard to themselves or others. The work is primarily sedentary, however, there may be some walking, standing, bending and transporting items under 20 pounds. Works extensively in the hospital computer system. This position may pose some exposure to blood borne pathogens, body fluids and other potentially infectious materials.

Security Clearance

Public Trust - Background Investigation

Additional Information
What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification points can be found in the USAJobs Resource Center.


VA offers a comprehensive benefits package. This link provides is an overview of the benefits currently offered:

Other Information

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

Salary Range: $38,214.00 to $49,677.00 / Per Year

Series & Grade: GS-0679-06/06

Promotion Potential: 6

Supervisory Status: No

Who May Apply: All U.S. Citizens, and Status Candidates

Control Number: 445994500

Job Announcement Number: VU-16-KFO-1763394-SR