Home Depot Kitchen/Bath Designer in MIRA LOMA, California

Position Purpose:Designers support three primary store priorities: Customers First, In Stock, and Store Appearance. Designers support Customers First by providing fast, thorough, and friendly service to customers. Designers interact with customers by welcoming them to the store, assessing their kitchen and/or bath project needs, providing showroom tours, setting them up for kitchen and/or bath measures, meeting with them to go over room designs and make purchasing recommendations. Designers support In Stock initiatives by assessing stock levels of samples and brochures and restocking them as necessary. Designers support the Store Appearance priority by ensuring special order displays and showrooms promote a shopping environment that is appealing and safe. By supporting these three priorities, Designers drive sales to support department and store goals. Major Tasks, Responsibilities & Key Accountabilities: Provide fast, friendly service Actively seek out customers in the aisles Offer a friendly greeting. Smile, and make eye contact with customers Ask open ended questions about customer's projects in order to determine their needs and level of expertise Show enthusiasm with the customer When necessary, handle several customers at once Thank customers for shopping at The Home Depot Follow up with customers via telephone when appropriate Is knowledgeable about products and services offered by The Home Depot Answer questions about merchandise for the customer's level of expertise Describe features and benefits of merchandise Explain the steps needed to complete projects and the products needed Assist customers with special orders and installed sales Nature and Scope: Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface The warehouse environment can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes Floors around work area may become slippery during wet weather conditions May have to handle merchandise and work with tools with sharp edges Passing forklifts emit gas fumes Tools, supplies and related merchandise may contain hazardous materials Environmental Job Requirements: Environment: Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors Travel: Typically requires overnight travel less than 10% of the time

Must be eighteen years of age or olderMust be legally permitted to work in the United States Additional Minimum Qualifications: Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED Physical Requirements: Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds) Additional Qualifications: Physical Job Requirements Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items - Requires the ability to move around the store and maneuver merchandise when necessary Responding to public address system announcements - Requires listening for customer service calls, personal pages and general information announcements Walking and Standing - Requires moving around the store to assist Customers Identifying and reading reports, tickets and UPC labels - Requires recognizing, identifying and using merchandise and necessary reports

2+ years Retail Sales or Trade experience 2+ years Customer Service experience Knowledge, Skills, Abilities and Competencies: Quality Service Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance Product Knowledge Demonstrates a high level of knowledge of products, services and procedures in assigned area and nearby departments, knows priority SKUs Solutions Seeks to fully understand the customer's needs, provides customer with the best solution even if it involves a markdown, contacts other associates/leaders as needed until customer s need is met Respect Treats customers in a sincere, appreciative manner and thanks them for their business, minimizes their time in the checkout line, acknowledges waiting customers and thanks for shopping with The Home Depot Project Focus Asks customers about their project and provides appropriate related items and services for total project, sells the whole project Selling Skills Promotes products and services using Greet-Qualify-Recommend-Close, resolves customer's concerns; executes Good, Better, Best strategy

Location ID: 1084