Weir Group 2017-15736 in Mississauga, Ontario

Weir has been in business since 1871 and that sustainability is built on attracting, retaining, and developing exceptional people.

Helping our people to fulfil their potential is central to We are Weir, our vision, mission, and strategic priorities. We aim to be the most admired engineering business in our markets and we'll help achieve that ambition by being the employer of choice in our industries.

We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide.

The Field Service Technician will be responsible for responding to customers’ engineered service needs and requirements across all Weir Product as well as competitors’ equipment and to work with the Weir Flow Control Team to grow and maintain service opportunities throughout Canada. The position will work closely with engineering and aftermarket sales. The position reports directly to the Service Manager.

Including but not limited to:

  • Available as required to attend key equipment outages, inspections, overhauls, start-up and commissioning (will require weekend work)

  • Follow direction of Field Service Supervisors as required.

  • Analyze equipment condition, and provide inspection reports to Service Manager.

  • Work closely with Customer Support Managers to grow our aftermarket business, through sales presentations, client meetings, etc.

  • Provide job reports entailing findings and engineering recommendation as supported by Engineering.

  • Act and behave aligned with our Weir Group Values

  • Other duties as assigned

Measurements:

  • Growth In Service Business for all Flow Control Product

  • Personal Business Objectives (PBO’s)

  • Customer feedback and satisfaction – Example NPS.

Health & Safety : Key Responsibilities & Requirements:

  • Able to work in a manner that ensures the safety of themselves and others

  • Able to demonstrate compliance to company safety procedures and legal obligations

  • Recognise and report and resolve hazards identified

  • Confidence and ability to intervene on practices deemed to be unsafe

  • Engage and promote a zero harm culture

  • Be aware of physical limitations based upon job requirements

Education/Experience:

Millwright/Journeyman in mechanical or relevant technical discipline, preferably specializing in valves or rotating equipment designed for the Industrial Markets or related to severe duty market segments.

Ideally a minimum of 5 years of maintenance/service experience with preference given to candidates exposed to field service in an industrial atmosphere. Ability to use various inspection instruments and hand tools with a strong mechanical aptitude and understanding. Previous disassembly, evaluation, repair and reassembly experience would be required.

Good customer service, sales aptitude and clean driving record are required.

Experience with maintenance planning and management/supervision will be an Asset.

Language:

Good ability to read, analyze and write detailed reports and business correspondence. Strong ability to present information and respond to questions from external and internal clients (management, customers, and employees of the company). Solid active listening skills and consultative approach to working with customers. Strong skills in reading, writing and speaking in English language.

Mathematical Skills:

Good numerical skills.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in non-standardized situations.

Computer Skills:

The incumbent should have ability to use Microsoft Windows / Office.

Word, Excel & PDF

Certifications, Licenses, Registrations, Special Skills:

Technicians degree, Instrumentation degree or equivalency

Physical Requirements:

Approximately 60% travel on a consistent basis is required for this role. Travel will require over nights and at times will be more or less than the percentage shown. International travel may be required. The employee must occasionally lift and/or move up to 30 pounds, and must have valid Passport

Work Environment:

While performing the duties of this job, the employee will be exposed to moving mechanical parts, outside weather conditions, field site conditions. The incumbent will work across regular office environments, manufacturing plants, service shops and customer sites. Up to 60 percent travel is expected for the purpose of visiting customers and/or customer sites, where Personal Protective Equipment (PPE) will be required, including safety footwear and glasses.

Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality.

Written Communication - Writes clearly and informatively, edits work for spelling and grammar, presents numerical data effectively, able to read and interpret written information.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Customer Service - Responds promptly to customer needs, solicits information and responds to requests for service and assistance, meets commitments to customers and communicates respectfully.

Organizational Support - Follows policies and procedures, completes administrative tasks correctly and on time, supports organization’s goals and values.

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving – Identifies and resolves technical problems/situations in a timely manner, gathering and analyzing information, developing alternative solutions. Works well in group problem solving situations, uses reason even in difficult/emotional situations.

Customer Service – Manages ongoing interactions with customers, responds promptly to customer needs, solicits customer feedback to improve service, responds to service/assistance requests and meets commitments.

Safety and Security – Observes safety and security procedures, determines appropriate action beyond guidelines, reports potentially unsafe conditions, uses protective/safety equipment and materials properly.

Quality – demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality and correctness.

Dependability – Follows instructions and responds to management direction. Takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals and completes tasks on time or notifies appropriate person with an alternate plan.

ID: 2017-15736

Shift Schedule: Day

Manages Others: No

External Company Name: The Weir Group PLC

External Company URL: www.weirminerals.com