WVU Research Corporation Program Coordinator in Morgantown, West Virginia
This position will support the Coordinated Intake & Assessment (CI&A;) Program by traveling throughout the state of WV to develop relationships with and assess the needs of potential clients. The program data will be used in research projects to learn more about the health of rural Appalachian persons who have mental health issues, physical mobility impairments, and/or homelessness (or at high risk of homelessness). This position will also provide home-based case management services for persons with chronic health conditions including persons with HIV, serious and persistent mental illness, and substance abuse services using a Housing First approach.
This position provides program, as well as direct internal and external client support services. Responds to inquiries and independently resolves matters of low to moderate complexity. Responsibilities require some judgment, resourcefulness, and originality, but diverse guides and precedents are usually available to apply or adapt to the circumstances. Work effort has considerable impact on client services, program and project image, with potential legal liabilities.
Duties and Responsibilities
Responsibilities are functional in nature, and performed under general supervision. Specific tasks include, but are not limited to:
- Serves as a primary point of contact for clients in the service area.
- Assists with the design and compilation of reference guides regarding internal and external program resources for client referral determination and public dissemination.
- Provides input to the Program Manager for developing program standard operating procedures (SOPs).
- Assists in forming new partnerships with providers within the assigned county service area.
- Works on developing relationships with Coalition to End Homelessness members (private citizens, government officials and support agencies) within the service area.
- Provides initial assessments of potential clients, identifies needs, and routes to the appropriate program with availabilities for care using an integrated data system.
- Assists clients in obtaining necessary requisite documentation for services and, after obtaining client consent, share information with various program providers to coordinate services and avoid duplication.
- Provides referrals for medical, mental health, substance abuse and housing services.
- Reviews and ensures client service and program data are accurate.
- Collaborates with other professionals to evaluate clients’ medical or physical condition and to assess client needs.
- Advocates for clients to resolve crises.
- Refers client to community resources to assist in recovery from mental or physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement, or education.
- Monitors, evaluates, and records client progress according to measurable goals described in the service plan.
- Provides home-based public health-based case management services to persons who are disabled and homeless (or who have a previous history of homelessness).
- Collects and enters data using standardized assessment tools in the Homeless Management Information System (HMIS).
- Visits individuals in homes or attend group meetings to provide information on program services, requirements, or procedures.
- Advises clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.
- Assists with locating housing for displaced individuals.
*Supervisory/Lead Role *
This position reports directly to the CI&A; Program Manager, but will also take day-to-day direction from the Housing First Program Coordinator. Normally receives minimal instructions on routine work, and general instructions on new assignments. Supervision of others is not required; however, sharing of knowledge with others and team participation is expected in the role. Program, project or activity lead responsibilities will occur or be assigned in this position.
*Physical Demands *
This position requires manual dexterity used in operating office equipment, standing and bending in the assessment of clients, prolonged periods of sitting, and the ability to walk short distances. Work activities may require the use of elevators and/or stairs. Activities are predominantly non-manual, though some manual work may be included.
Work is generally performed within an office environment, with standard office equipment available. The incumbent is responsible for knowing and complying with all safety procedures. Travel will be required. The following items have been determined as possible job exposures of this position requiring WVU EHS medical monitoring:
- Patient Contact- having contact with a patient, or with potentially contaminated items including (but not limited to) blood and/or body fluids.
Education and/or Experience
- Bachelor’s degree in public health, human services, or related field;
- 2 – 4 years of program coordination experience preferably in a public health or related setting;
- An equivalent combination of education and experience.
Certifications, Licenses, Registrations
1) Valid driver’s license
Skills, Knowledge, Abilities
- Strong skills in attention to details with multiple on-going projects.
- Strong skills in scheduling activities and management of data files.
- Ability to work effectively with diverse levels of individuals, including administration, faculty, staff, county extension office personnel, community leaders and partners, funding agency representatives and vendors.
- Ability to interact with other WVU departments and various funding agencies with tact, courtesy, and confidentiality in order to resolve issues.
- Ability to create complex reports and compose professional correspondence.
- Strong skills in financial monitoring and reporting of grant funded expenditures.
- Effective group facilitation skills.
- Effective public speaking skills.
- Ability to problem-solve, to reconcile differences, to resolve last minute crises in a successful manner.
- Ability to organize information, reach conclusions, and compose reports.
- Ability to meet deadlines.
- Ability to travel independently to statewide program functions.
- Ability to communicate in English using proper grammar, sentence structure, and punctuation.
- Ability to apply judgment, discretion, and initiative in coordinating many different and complex tasks, determining relative importance of each, setting priorities, and completing project in a timely fashion.
- Ability to use basic math and/or accounting skills for budgeting.
- Ability to speak the English language clearly and concise which includes accurate grammar, spelling, punctuation and sentence structure.
- Must possess oral communication skills with the ability to explain policies and procedures.
- Must possess written communications skills that provide the ability to independently initiate, draft, and prepare clear and concise written communications.
- Ability to operate a personal computer utilizing a variety of software packages including word processing (i.e. WordPerfect, Microsoft Word, etc.), spreadsheets (i.e. Lotus, Excel, etc.), Adobe Acrobat and web-based software. Ability to work accurately under short deadlines and high stress levels.
- Maintains skills in, or knowledge of, professional principles, legal and/or reporting requirements affecting area of responsibility.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Technical skills – Strives to continuously build knowledge and skills; pursues training and development opportunities; assess strengths and weaknesses; and shares expertise with others.
- Problem solving – Gathers and analyzes information, identifies problems, develops alternatives, uses reason even when dealing with emotional topics, works well in groups, and resolves matters timely.
- Internal and External Customer Service – Manages difficult or emotional matters with objectivity and openness; responds promptly to needs and requests for service and assistance; meets commitments and deadlines, while notifying others if change occurs; provides, solicits, and applies feedback; and builds goodwill through balanced contributions, positive approach, respect, and support of others.
- Communications – Demonstrates group-presentation skills, participates in meetings, listens and obtains clarification, is responsive, and speaks clearly and persuasively in positive and negative situations. Writes and edits clearly and informatively, varies style to meet needs, presents numerical data effectively, and is able to read and interpret written information.
- Organizational Support – Aligns work and develops strategies to meet organizational goals; seeks to improve and promote quality; demonstrates accuracy and thoroughness; and upholds organizational expectations and values.
- Self-Management – Responds to management direction; resourcefully adapts to changes in work environment and circumstances; responds well under pressure and manages competing demands; takes calculated risks, while asking for and offering help when needed; exercises discretion and sound judgment; is tactful and responsible for own actions. Adheres to work schedule and complies with leave-management responsibilities.
Preferred Qualifications & Credentials
Education and/or Experience
- A master’s degree is preferred.
Requisition Number: 16-0150
Post Date: 10/7/2016
Title: Program Coordinator
Position Type: Full Time
Work Hours: 40 hpw