Abbott Training Manager in Mumbai, India
Drive and execute on training and enablement plans by major functional area within the country.
Responsible for customer and employee commercial, application, service and skills training. Ensure Area and Region training requirements are appropriately roll-out within the commercial organization of the country.
Support and drive continuous improvement of training and training plans.
Support regional organizations in training methods and standardization.
Establish and help execute introductory to advanced training programs on existing platforms for ADD staff.
Establish, coordinate and deliver as appropriate customer training, including primary, secondary and advanced levels.
Implement training programs for new product launches and ensure Sales and Service Support staff are trained.
Maintain training records and produce reports as required.
In consultation with the team leader from the commercial functions within the country, as well as the Regional Training Manager, conduct assessments to identify the commercial team needs and recommend programs to address the identified needs.
Follow-up assessments also conducted to ensure needs are met and transfer of learning occurs.
Ensure the following is executed at the local level:
the role and expectation of the trainee - pre, during and post training
the role and expectation of the manager of the trainee - pre, during and post training
the role and expectation of the trainer(s) - pre, during and post training
Success in this role should result in and be measured by:
Improved Economic Profitability
Achievement of Value Expansion and Acquisition goals
Course completed as per training calendar and curriculum
Timeliness and completion of employee scorecard & KPIs
Quicker transition in role for new hires
Frontline team’s ability to deliver customer satisfaction
Bachelor’s degree or equivalent experience required. Bachelor’s degree in Science, engineering and/or business administration
Understanding of customer needs with ability to develop programs for customer education.
Knowledge, Skills and Abilities
Strong communication skills
Ability to work with people of diverse backgrounds and functions
Previous training competencies
• Minimum of 3-5 years track record in the diagnostic industry with an emphasis on commercial functions and technical background in the diagnostics and / or medical device business
• Proven ability to coordinate and deliver relevant training programs, including familiarity with training concepts and Learning Management Systems (LMS)
• Excellent knowledge of industry, products, solutions, training tools
• Strong track record of facilitating and presenting to small and medium sized groups, not only as a speaker but also as main facilitator.
• Excellent communication, interpersonal and influencing skills
• Change management experience highly desirable
• Fluent in English and a local language, knowledge of additional languages will be an advantage
• Willingness to travel
Mastery level experience managing strategic key accounts
Experience working with senior level stakeholders
Ability to influence team member activities (without direct reporting relationship)
Strong understanding of key stakeholders and customer dynamics
Strong solution selling and relationship building skills
Ability to identify and drive resolution of issues
Long-term, strategic focus on account
JOB FAMILY: Marketing-Commercial Development
DIVISION: ADD Diagnostics
LOCATION: India >Mumbai : 201-A Mahakali Caves Road
WORK SHIFT: Standard
TRAVEL: Yes, 50 % of the Time
MEDICAL SURVEILLANCE: Not Applicable
SIGNIFICANT WORK ACTIVITIES: Not Applicable
Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.
The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.
We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.